Falguni Rajora

Certified Business Analyst with 10+ years of experience delivering digital transformation, data-driven initiatives and Agile solutions across Banking, BFSI, Financial Services, Mortgage, and Management Consulting. Experienced in stakeholder management, requirements engineering, product backlog management, production support, incident management, Root Cause Analysis (RCA), executive reporting, and cross-functional collaboration with Data Engineering and Product teams. Proficient in Agile methodologies, BRD/FRD documentation, UAT, JIRA, Confluence, SQL and AI-assisted business analysis.

Business Analyst (Product Owner) - McKinsey and Company (Client) | Russell Tobin (Payroll)

(2025-08)

• Gathered, analyzed and documented the business requirements for CRM, contact management and data quality initiatives ensuring alignment between business objectives and technical solutions
• Partnered with data engineering and platform teams to resolve data quality issues, optimize Salesforce processes, and improve operational efficiency
• Conducted root cause analysis, process mapping, and stakeholder workshops to identify improvement opportunities and mitigate business risks
• Drove backlog prioritization, requirement documentation, UAT support, and cross-functional coordination across multiple projects
• Leveraged AI/GenAI tools for business analysis, meeting summarization, insight generation, requirement documentation, and process optimization

Manager (Scrum Master and Business Analyst) - Better.com - Gurugram

(2020-10 - 2024-11)

• Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Release Planning for cross-functional teams
• Coached Scrum teams on Agile best practices, removed delivery impediments, and improved sprint predictability and team performance
• Partnered with Product Owners to manage product backlog, sprint planning, estimation, and prioritization based on business value
• Monitored Agile metrics including sprint velocity, burndown, and team capacity using JIRA to improve delivery outcomes
• Supported digital mortgage product delivery by coordinating development, QA, UX, and business teams throughout the SDLC

Operations Lead - Better.com - Gurugram

(2019-04 - 2020-09)

• Setting up actionable KPIs for the team on monthly basis ensuring smooth team operations and effective collaboration
• Responsible for controlling the turnaround time and SLA with partner title companies ensuring process optimization and workflow assessments
• Creating employee performance dashboards to indicate team's productivity and efficiency, maintaining constant communication with management and vendors to ensure the high-performance result of the operations team to achieve productivity targets and eliminate errors
• Develop a strategic plan to monitor and track the progress of the team's project and measuring project performance using appropriate project management techniques and JIRA tools

Process Developer – Investment Accounting - Mercer Consulting - Gurugram

(2015-12 - 2019-04)

• Preparation and analysis of investment manager's reports and developing excel cash flow projection based on in depth conversations with Onshore Fund Accountant
• Reconcile daily, monthly, and quarterly investment transactions with custodians and fund administrators
• Prepare periodic investment reports, statements, and performance summaries for clients
• Conducting the peer-review of investment reports and financial statements along with maintaining high-level quality control and standards
• Providing financial advice and services to private clients about a range of investment related decisions

PG Executive Management - Finance - IMT Ghaziabad (2022)

BBS - Delhi University (2014)

Class XII & X - CBSE (2011)