Recruiter - TEKSPACE - Hyderabad
(2016-10 - 2017-10)
- Keeping accurate records of discussions or correspondence with clients
- Analyzing statistics or other data to determine the level of client services
- Producing written information for customers, often involving use of computer packages/software
- Developing feedback or complaints procedures for customers to use
- Developing customer service procedures, policies and standards for organization
- Meeting with other managers to discuss possible improvements to customer service
- Being involved in staff recruitment and appraisal
- Learning about your organization's products or services and keeping up to date with changes
Technical Support - Kexlin Software Solutions Pvt Ltd - Hyderabad
(2015-11 - 2016-10)
Provided first-level technical support to end-users on proprietary software and applications.
- Gathered customer and technology information to determine technical support level, elevate calls to appropriate support level as necessary
- Accurately processed and documented call transactions
- Explaining the basic package and appropriate service level to warranty
- Performed techniques over the phone or via web messenger to identify and resolve issues
- Established patterns to reoccurring issues and provides input to development teams
Customer Support Executive - NL Soft Tech - Hyderabad
(2013-07 - 2015-11)
- Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in timely manner
- Assist team members and provide support and solutions to customer queries to meet company objectives
- Maintain updated knowledge of company products and services to better provide customer support and service
- Providing help and advice to customers using your organization's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
- Issuing refunds or compensation to customers
