Faraj Ahmed

Motivated IT support intern with hands-on experience in hardware troubleshooting, network maintenance, and end-user assistance at a fast-paced marketing technology firm. Certified in computer hardware and networking from ITI Pusa, with a strong academic foundation in computer applications. Eager to grow into a full-time IT support role.

IT Support Intern - Redefine Marcom Pvt. Ltd. - New Delhi

(2026-04-01 - 2026-06-30)

• Assisted in setting up, configuring, and maintaining desktops, laptops, and peripheral devices for office staff
• Provided first-level technical support for hardware, software, and network-related issues
• Supported installation and troubleshooting of operating systems and productivity software
• Assisted the IT team with LAN/WAN network maintenance and structured cable management
• Documented issues and resolutions to help build an internal support reference guide

Bachelor of Computer Applications - Computer Applications - IGNOU, New Delhi

Certificate - Computer Hardware and Network Maintenance - ITI Pusa, New Delhi