Spa Manager - Olive The Wellness Spa - Clark's Avadh
(2025-09)
- Oversee complete day-to-day spa operations ensuring smooth workflow and premium guest experience.
- Maintain luxury service standards aligned with hotel brand policies.
- Manage spa appointment scheduling and therapist allocation efficiently.
- Supervise spa reception, treatment areas, hygiene, and safety standards.
- Handle end-to-end billing process for spa services, packages, and retail sales.
- Ensure accurate posting of spa bills to guest rooms and direct payments.
- Monitor cash, card, UPI transactions and maintain billing transparency.
- Coordinate daily revenue reconciliation with Front Office and Accounts.
- Prevent revenue leakage and ensure compliance with financial controls.
- Lead, train, and motivate spa therapists and support staff.
- Prepare staff rosters and monitor attendance and performance.
- Handle guest feedback, complaints, and special service requests professionally.
- Create personalized spa experiences for VIP and in-house guests.
- Manage spa inventory, stock control, and product usage.
- Coordinate purchasing of spa products and consumables.
- Drive spa revenue through upselling, packages, and memberships.
- Plan and execute spa promotions with the hotel marketing team.
- Prepare daily, weekly, and monthly spa performance reports.
- Maintain guest records, treatment history, and billing documentation.
- Ensure full compliance with hotel SOPs, hygiene, and safety regulations.
Spa Manager - R3 Comp. - Taj Vivanta - Ahmedabad, Courtyard By Marriott - Mahabaleshwar, White Rann - The Tent City by EVOKE
(2024-07 - 2025-02)
- Managed spa facility maintenance, ensuring a clean, inviting, and functional environment.
- Developed and implemented marketing strategies to increase spa visibility and client acquisition.
- Analysed spa performance metrics, making data-driven decisions to optimise operational efficiency.
- Resolved customer complaints with diplomacy, maintaining a positive spa image and client relations.
- Cultivated strong relationships with clients, offering personalised service and fostering loyalty.
- Led quality assurance efforts, regularly reviewing treatment procedures to uphold high standards.
- Managed daily spa operations, including staff scheduling, inventory control, and customer service excellence.
- Monitored client feedback to identify areas for improvement and enhance overall satisfaction.
- Facilitated team meetings to communicate targets, share insights, and encourage collaborative efforts.
- Implemented health and safety protocols to comply with regulations and safeguard clients and staff.
- Conducted financial management tasks, including budgeting, forecasting, and financial reporting to maximise profitability.
- Reale question orinal indee slates or polies tach foot enga intainie castomer loyaly.
- Increased membership from previous years by offering added incentives.
- Coordinated facilities management and maintenance procedures to keep areas functional and professional.
SR.Executive - Auto Loan - ICICI - i-process service
(2023-10 - 2024-06)
- Developed and maintained strong relationships, ensuring compliance with all legal and industry standards.
- Manage auto loans through dealers and sales team.
- Maintain knowledge on all bank products and services and assist to resolve customer queries.
- New client acquisitions and develop new relationship with customers to increase business.
- Gathering information for the loan application and collecting data from clients such as their assets, salaries, debt's and employment status to fill in information for the loan application.
- Responsible for all financial aspects of a business.
- Actively listened to customers to fully understand requests and address concerns.
- Operated equipment to exceed production targets.
- Created plans and communicated deadlines to complete projects on time.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Front Desk Executive - Marriott Hotel - SURAT Courtyard By Marriott - VADODARA Sammoda Spa
(2021-11 - 2023-04)
- Keep front desk tidy and presentable with all necessary material.
- Greet and welcome guests in a efficient and courteous manner.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Maintain a positive attitude and contribute toward a quality work environment.
- Resolved customer complaints with diplomacy and patience, turning potentially negative experiences into positive ones.
- Answered telephonic and email inquiries promptly, providing accurate information to enhance client satisfaction.
- Handled cash transactions, including the receipt of payments and issuance of receipts, maintaining accurate financial records.
- Processed customer payments when required, processing through card, Apple Pay, cash or virtually.
- Greeted visitors with a warm and friendly welcome when entering lobby, maintaining an excellent first impression.
- Effectively and efficiently dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.
- Updated and maintained accurate records in the front office database, safeguarding data integrity.
Delivery Coordinator - M.G. Karini Ventures Pvt.Ltd. Dibrugarh
(2021-03 - 2021-10)
- Verifies that all sales documentation and related paperwork have been correctly and fully completed.
- Assist customers in the delivery of their vehicles and personalise those deliveries to their needs.
- Resolved customer complaints regarding delivery service, offering swift and appropriate solutions.
- Reported on financial delivery by monitoring and documenting costs and budgets.
- Collaborated with sales and marketing teams to align delivery services with promotional activities.
- Trained new delivery staff on company protocols and customer service standards.
- Developed strong relationships with clients, enhancing satisfaction and loyalty.
- Liaised with warehouse staff to guarantee timely dispatch of goods for delivery.
- Reordered and restocked at optimal times using data to record movement of goods.
- Maintained required inventory levels at minimal cost.
Therapist cum GRE - Sanghvi Spa - W Hotel - Spa by Clarins, Goa
(2019-07 - 2020-08)
- Greeting and assisting visitors in a professional and friendly manner.
- Ensure a high level of product knowledge of spa product and services.
- Maintain cleanliness of work area and supplies and product.
- Welcomes guests to the Spa, Salon, Gym and retail area, arranging appointments for tre request.
- Assessed guest needs, and inquired about contraindications (e.g., allergies, high blood pregnancy) before providing the service.
- Reported accidents, injuries and unsafe work conditions to the manager.
- Document all guest challenges and irregularities in the reservations system, communica the Spa Manager or Director.
- Spa tours and various other tasks to deliver high quality guest service to our discerning
- Implemented feedback mechanisms, analysing responses to identify areas for improve
- Resolved guest issues promptly to improve customer experience.
