Farhana

Motivated and detail-oriented Front Desk Executive with 8 months of experience at Techtonic Air Travels, specializing in providing exceptional customer service and administrative support. Skilled in greeting clients, managing phone calls, emails and inquiries, and coordinating appointments and bookings. Adept at maintaining an organized front desk area, handling customer complaints efficiently and ensuring smooth office operations.

Proven ability to manage office supplies, resolve customer concerns and contribute to a positive and professional atmosphere. Committed to delivering a high standard of service while supporting overall business operations.

FRONT DESK EXECUTIVE - TECHTONIC AIR TRAVELS - PATHANAPURAM

(2024-04)

• Greeted and assisted clients and visitors, providing a warm and professional first impression of the company.
• Managed phone calls, emails, and inquiries, directing them to the appropriate departments for further action.
• Scheduled and coordinated appointments, meetings, and travel bookings for clients and staff.
• Maintained an organized front desk area, ensuring it was clean, welcoming, and well-stocked with necessary materials.
• Processed customer bookings and reservations, ensuring accuracy and timely confirmations.
• Handled customer complaints and concerns, resolving issues promptly and efficiently to maintain satisfaction.
• Managed office supplies inventory and placed orders when necessary to ensure smooth operations.

PG MBA - Specialization with HR - Catholicate College, Pathanamthitta (2022 - 2025)

BCOM - Specialization with Computer Application - ST Cyrils College, Adoor (2020 - 2022)

HIGHER SECONDARY - St Stephens, Pathanapuram, Kerala

SSLC - Mount Tabor HSS, Pathanapuram, Kerala