Farhana Sulthana

Dedicated and enthusiastic professional with a background in engineering and hands-on experience in customer support and telecalling. Known for strong communication, problem-solving skills, and the ability to handle client queries with professionalism. Looking to restart my career in a customer support role after a career break, with full commitment and eagerness to contribute effectively.

Associate AR – Voice Process at Omega Healthcare and Management Services (2021-01 – 2022-01)

• Handled daily scheduling tasks and contributed to positive work environment
• Responding to email to facilitate communication and enhance business processes
• Drafted agendas, recorded minutes an to facilitate meeting
• Answered multiline phone system and enthusiastically greeted with callers
• Clear communication both internally with colleagues and externally with the clients
• Updated spreadsheets and databases to track,analyze claim

ERP & Account Support Executive at Genuine Group of Companies (2024-01 – Present)

• Detail – Oriented with hands on experience in handling Purchase Orders, invoices and billing
• Entering the stock in system and handling the monthly reports using ERP system ( ERP USED: Vasyerp)
• Generating Credit notes, profit report, customer outstanding reports on daily basis

B.E in Electronics and communication Engineering – Jayaram College of Engineering and Technology (2014-08 – 2018-07)