Fathima Shahma

Highly motivated healthcare professional with experience in hospital front office operations, patient coordination, and administrative support. Skilled in patient registration, appointment scheduling, and maintaining medical records while ensuring excellent customer service. Experienced in supporting hospital departments and maintaining smooth workflow. Seeking a Front Office Executive or Hospital Administration role where I can contribute to operational efficiency and patient satisfaction.

Front Office Executive - Malabar Hospital - Manjeri, Kerala

Duration: 6 Months

• Registered patients and maintained accurate patient records.
• Scheduled appointments and coordinated with doctors and departments.
• Assisted patients with inquiries and hospital procedures.
• Managed front desk operations and ensured smooth patient flow.
• Handled billing support and maintained administrative documents.

Front Office Executive - Almas Hospital - Kottakkal, Kerala

Duration: 1 Year

• Managed patient check-in and registration procedures efficiently.
• Scheduled appointments and coordinated doctor consultations.
• Verified patient details, insurance information, and co-payment details.
• Guided patients and visitors to appropriate departments.
• Maintained hospital records and documentation.
• Assisted with billing processes and administrative tasks.
• Prepared daily reports and ensured compliance with hospital procedures.

Diploma - Hospital Management - AVODHA Institute (2022)

Higher Secondary Education - Kerala Higher Secondary Board (2020)

SSLC - Board of Public Examination, Kerala (2018)