Fawwaz Shaikh

Results-driven Linux System Administrator and IBM DataStage/DB2 Administrator with 4+ years of experience managing enterprise-grade server infrastructure, ETL pipelines, and database environments. Proven track record in patch management, incident response, SLA compliance, disaster recovery planning, and high-availability configurations. Adept at administering RHEL/Linux environments, deploying IBM DataStage fix packs, optimizing DB2 database performance, and leading cross-functional teams.

Committed to maintaining 99.9% uptime and reducing system downtime through proactive monitoring and root-cause analysis.

Linux System / IBM DataStage / DB2 Administrator - Veracitiz Solutions Pvt Ltd (Genpact Client) - Mumbai, India

(2023-06 - 2026-08)

DataStage Administration and DB2 Database Administration

• Administered Production, Development, and Test environments for IBM DataStage across 20+ active projects, maintaining 99.5% environment availability and meeting strict SLA requirements.
• Managed end-to-end deployment pipeline: provisioning user access, mapping roles, and promoting DataStage jobs and scripts across Dev → QA → Production environments with zero unplanned outages.
• Implemented IBM DataStage fix packs and application-level enhancements on client-server infrastructure, reducing system vulnerabilities and improving ETL job execution speed by ~15%.
• Defined and maintained environment variables and performed daily application health checks, proactively identifying and resolving 30+ critical issues before they impacted production.
• Led disaster recovery (DR) activity to restore and rebuild critical DataStage applications, cutting recovery time objective (RTO) by 40%.
• Designed and documented Standard Operating Procedures (SOPs) for ETL testing and DataStage operations, reducing onboarding time for new team members.
• Collaborated directly with IBM support to resolve complex DataStage tickets, maintaining clear incident and change management records.
• Performed DB2 database installation, configuration, and routine maintenance on both on-premise and IBM DB2 Cloud environments.
• Executed performance tuning by monitoring query execution plans, indexing strategies, and buffer pool configurations, improving query response times by up to 25%.
• Designed and implemented backup and recovery plans including full, incremental, and delta backups, ensuring business continuity with RPO targets under 1 hour.
• Enforced database security policies: user access controls, role-based permissions, and audit logging in compliance with client security standards.
• Troubleshot and resolved complex DB2 incidents with minimal MTTR (Mean Time to Resolution), maintaining SLA compliance across all production databases.
• Executed Oracle 19c client installation and configuration as part of a multi-database environment migration initiative.
• Supported major Network and Database migration activities, coordinating with infrastructure, DBA, and application teams to minimise downtime.

Linux System Administrator - II. Future Focus Infotech (Deputed at TCS – HDFC Bank) - Mumbai, India

(2022-03 - 2023-06)

• Managed patching and security hardening for 100+ Linux (RHEL) and Windows servers in a large-scale banking environment, achieving 98% patch compliance within SLA windows.
• Utilised IBM BigFix (Endpoint Management) to create patch baselines, deploy security patches, and perform rollback operations — reducing patch deployment time by 30%.
• Operated VMware vSphere and vCenter for VM backup, provisioning, and lifecycle management; used ILO for physical server health monitoring.
• Automated patch deployment using Secure Infra automation tool, eliminating manual intervention for routine patching across 50+ servers.
• Managed IT service desk (CA Service Desk) for incident ticket lifecycle management — logging, triaging, escalating, and resolving network and security incidents within agreed SLAs.
• Monitored and responded to security incidents and malicious activities in coordination with the HDFC Bank security operations team, ensuring rapid containment.
• Handled UAT, DR, and Production server environments; executed controlled maintenance windows and post-patch verification testing.
• Promoted to Shift Lead: assigned tasks based on skill mapping, mentored junior team members, resolved escalations, and produced shift handover reports for senior management.
• Conducted telephonic and remote troubleshooting sessions with Microsoft and Red Hat support teams to resolve complex OS and infrastructure issues.

Bachelor of Computer Science - Computer Science - Mumbai University (2019-06)