Fayaz Sharieff

Results-driven biotechnology professional with an M.Sc. in Biotechnology and experience in technical product support, product complaint management, regulatory compliance, and quality systems within the life sciences industry. Experienced in managing the complete product complaint lifecycle, conducting root cause analysis (RCA), implementing CAPA, and ensuring compliance with GLP/GMP and European quality standards. Proficient in SAP, CRM systems, and Safety Data Sheet (SDS) documentation, with a proven ability to collaborate across quality assurance, R&D, logistics, and regulatory teams to drive operational excellence and customer satisfaction.

Strong analytical, problem-solving, and communication skills with a passion for quality, regulatory affairs, and scientific product management.

Senior Associate – Technical Product Support (Product Complaints) at Avantor Sciences (2026-04 – Present)

• Provided technical and scientific support for life science chemicals, laboratory consumables, and equipment across European operations.
• Resolved customer queries using SAP and CRM, improving response time and customer satisfaction.
• Managed Safety Data Sheets (SDS) and ensured compliance with GLP/GMP and global regulatory requirements.
• Handled end-to-end product complaints by coordinating with cross-functional teams for timely resolution.
• Maintained global product data compliance and supported regulatory documentation and reporting activities.

Associate – Technical Product Support & Global Data Compliance at Avantor Sciences (2024-10 – 2026-03)

• Manage the complete product complaint lifecycle for European customers, ensuring 100% SLA compliance.
• Perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to resolve product quality issues.
• Use SAP (ZCOM) and CRM systems for complaint tracking, documentation, and audit-ready reporting.
• Coordinate with vendors to process product returns and refunds efficiently.
• Ensure compliance with GLP, GMP, and EU regulatory standards across product complaint processes.
• Collaborate with Quality Assurance (QA), R&D, Logistics, and Supply Chain teams to improve product quality and customer satisfaction.

Research Intern at ICAR Sugarcane breeding Institute (2022 – 2024)

• Assisted in field and laboratory research related to sugarcane breeding and crop improvement.
• Performed sample collection, processing, and accurate documentation of experimental data.
• Supported laboratory activities, including media preparation, equipment maintenance, and quality documentation.
• Conducted data entry, statistical analysis, and interpretation of research findings.
• Maintained laboratory records and ensured adherence to standard operating procedures (SOPs).
• Assisted in preparing technical reports, research presentations, and scientific documentation.

Clinical Laboratory Support at Kovai Medical Centre And Hospital (2021 – 2022)

• Supported clinical laboratory operation including patient intake, documentation, and sample coordination.

Master of Science in Biotechnology – Dr.N.G.P. Arts And Science College (2022 – 2024)

Post Graduate Diploma in Bioinformatics – Dr.N.G.P. Arts And Science College (2024-05)

Bachelor of Science in Biotechnology – Dr.N.G.P. Arts And Science College (2022 – 2024)