Fazil Md

Healthcare Management Leader with 3+ years of experience driving hospital operations, business growth, HR strategy, and organizational performance. Proven track record of delivering 4× revenue growth, leading cross-functional teams, optimizing processes, and strengthening operational excellence with a strategic focus on business growth, patient experience, and sustainable performance.

Operations Manager - True Care Multi-Speciality Hospital - Kolar - Karnataka

(2025-12 - 2026-07)

Led end-to-end operations of a 100-bedded multi-speciality hospital, driving operational excellence across clinical and support functions.

• Established the hospital's operational infrastructure, including SOPs, workflows, systems, and governance processes.
• Achieved 4× monthly revenue growth through business development, 25+ strategic referral partnerships, and 15+ healthcare camps.
• Directed talent and workforce strategy, covering recruitment, onboarding, workforce planning, and employee engagement.
• Optimized KPIs, MIS, resources, and processes to strengthen efficiency, compliance, service quality, and patient experience.
• Drove strategic growth initiatives across patient acquisition, cost optimization, stakeholder engagement, and hospital expansion.

Centre Head - Dr.Aravind's IVF Fertility Centre - Vellore - Tamil Nadu

(2024-12 - 2025-12)

Directed end-to-end IVF centre operations, leading 50+ clinical and non-clinical employees across operations, HR, administration, and patient services.

• Drove revenue growth and patient acquisition through strategic referrals, lead conversion, healthcare outreach, and market expansion initiatives.
• Established 55+ referral partnerships, contributing to a 15% increase in patient volume and expanding the centre's market reach.
• Led patient counselling and conversion, improving patient engagement through effective treatment communication and relationship management.
• Strategically planned and supported healthcare camps and outreach programs, generating awareness, referrals, and new patient opportunities.
• Mentored and supported the marketing team in campaign execution, lead management, referral development, patient conversion, and performance improvement.
• Monitored revenue, operational, and marketing KPIs, partnering with clinical and management teams to improve efficiency, patient experience, and sustainable business growth.

General Manager - Sai Hospital - Chennai - Tamil Nadu

(2023-06 - 2024-05)

Led clinical and administrative operations for a 25-bed specialty clinic with 40–60+ daily outpatients.

• Managed and coordinated a 10+ member healthcare team, driving service quality, productivity, and patient-centric care.
• Strengthened clinical workflows and patient flow, improving operational efficiency and appointment management.
• Maintained 95%+ patient satisfaction through strong service governance and cross-functional coordination.
• Ensured 100% adherence to clinical, quality, safety, and administrative standards.
• Supported business growth through referral development, community outreach, and patient engagement strategies.

Male Nurse - KIMS Chennai - Tamil Nadu

(2022-09 - 2023-03)

Delivered comprehensive nursing care to 25+ patients per shift, ensuring patient safety and quality outcomes.

• Administered medications, treatments, and clinical procedures in compliance with hospital protocols.
• Coordinated with multidisciplinary teams to optimize patient care and discharge planning.
• Educated 60+ patients and caregivers on treatment plans, medication adherence, and post-discharge care.
• Maintained 100% accuracy in clinical documentation, medication administration, and infection control practices.
• Responded effectively to emergency situations while ensuring high standards of patient-centered care.

MBA - Healthcare and Hospital Management - SRM University (2023 - 2025)

B.Sc - Nursing - Karpaga Vinayaga College Of Nursing (2019 - 2022)