Feymi Lora

Bilingual Social Work student and Associate of Arts graduate with experience in customer service, community outreach, data collection, and working with diverse populations. Strong communication, organization, and problem-solving skills, with the ability to assist customers, respond to concerns, and maintain accurate information in fast-paced environments. Dependable, adaptable, and committed to providing respectful and professional service.

Fulfillment Expert & General Merchandise Team Member at Target (2022-08 – Present)

• Provide responsive customer service by answering questions, locating merchandise, resolving order concerns, and connecting guests with the appropriate department or team member.
• Fulfill more than 400 online-order units per shift while balancing speed, accuracy, and changing priorities; consistently maintain approximately 97% order accuracy.
• Coordinate with leaders and team members across departments to locate inventory, address unavailable items, and complete time-sensitive orders in a fast-paced environment.

Community Outreach Worker - COVID-19 Vaccine Data Project at North Shore CDC (2021-06 – 2021-08)

• Conducted door-to-door community outreach and surveyed more than 100 residents weekly regarding demographics, vaccination access, and community needs.
• Recorded and reviewed survey information with approximately 90% accuracy, supporting reliable data collection and project reporting.
• Built trust with culturally and linguistically diverse residents, addressed questions respectfully, and collaborated with staff and youth volunteers to meet outreach goals.

Resident Server & Companion at Landmark at Ocean View Assisted Living (2019-06 – 2022-03)

• Supported older adults through attentive meal service, companionship, and respectful communication tailored to individual preferences and needs.
• Observed resident comfort and safety, communicated concerns promptly to care staff, and helped maintain a welcoming and dignified environment.

Host at Casa Tequila Restaurant (2021-10 – 2022-07)

• Welcomed guests, managed seating and wait times, answered phone and in-person questions, and coordinated with servers during high-volume periods.
• Maintained an organized front-of-house experience while responding calmly and professionally to changing guest and team needs.

Bachelor of Social Work (BSW) in Social Work – Salem State University (2028-05)

Associate of Arts (A.A.) in Arts – North Shore Community College (2024-12)