Firdos Khan

AML/KYC and Financial Crime Specialist with 4+ years of experience in FinTech and Banking operations, specializing in Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), KYC/KYB verification, transaction monitoring, and financial crime risk analysis. Proven expertise in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, Politically Exposed Person (PEP) screening, and adverse media investigations to identify suspicious activities and regulatory risks. Experienced in alert investigation, case management, and preparation of Suspicious Activity Reports (SAR/STR) while ensuring compliance with global regulatory frameworks and internal AML policies.

Proficient in World-Check, Dow Jones Risk & Compliance, LexisNexis Bridger, NICE Actimize, Salesforce, Power BI, and MS Office.

FinCrime Analyst (AML/KYC) at TaskUs Pvt Ltd (2022-07 – 2025-06)

Conducted AML investigations and performed compliance verification across multiple regulatory frameworks.

• Conducted AML investigations to identify potential money laundering and financial crime risks
• Performed KYC/KYB verification by reviewing customer identity documents and business profiles
• Completed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for high-risk customers
• Conducted sanctions screening, PEP screening, and adverse media checks using World-Check, Dow Jones, and LexisNexis
• Investigated transaction monitoring alerts and identified true positives and false positives
• Prepared Suspicious Activity Reports (SAR/STR) with supporting evidence and risk summaries
• Maintained 90–95% quality and accuracy while handling high-volume investigations

Customer Support Executive at Teleperformance Pvt Ltd (2019-01 – 2020-01)

Provided multi-channel customer support with focus on quality and SLA compliance.

• Provided customer support through Email, Chat, and Voice channels
• Resolved customer queries related to accounts, services, and troubleshooting
• Managed high-volume interactions while maintaining SLA, AHT, and quality metrics
• Maintained high CSAT scores through professional communication and efficient issue resolution
• Documented customer interactions and escalated complex issues when required

Bachelor of Computer Applications in Computer Applications – Vikram University, Ujjain

HSC in 12th – MP Board, Bhopal

SSC in 10th – MP Board, Bhopal