Firdosh Parween

Dedicated and student-focused professional with experience in mentoring, educational coordination, and student development. Skilled in classroom support, parent communication, progress tracking, and creating a positive learning environment. Strong communication and interpersonal abilities with experience handling diverse learners and supporting academic growth. Passionate about teaching and committed to contributing effectively in a UK curriculum learning environment.

Result Associate – Technical Support - ResultsCX - Bangalore

(2025-05)

• Handle customer queries professionally through voice support and ensure timely issue resolution.
• Maintain accurate records and documentation of customer interactions.
• Develop strong communication, patience, and problem-solving skills while assisting customers.
• Work collaboratively with teams to improve customer experience and service quality.

Senior Technical Process Executive - Infosys - Bangalore

(2023-10 - 2024-10)

• Managed client communication and resolved technical concerns efficiently.
• Demonstrated analytical thinking and attention to detail in process handling.
• Worked in a fast-paced professional environment while maintaining productivity targets.
• Strengthened communication and interpersonal skills through regular client interaction.

Mentor - Pigeon Education Private Limited - Bangalore

(2020-04 - 2021-05)

• Guided students in academic projects and learning activities.
• Assisted students in reviewing their learning progress, skills, and achievements.
• Prepared personalized learning reports and updated parents on student performance.
• Supported students with motivation, communication, and academic confidence.
• Managed educational activities and ensured smooth coordination of learning programs.

Program Coordinator - OMICS International Limited - Hyderabad

(2018-08 - 2019-09)

• Coordinated educational and scientific conference activities.
• Managed participant communication through email and chat support.
• Prepared reports and maintained accurate documentation.
• Collaborated with multiple teams to ensure successful event execution.

Master of Science - Biotechnology - Utkal University (2016 - 2018)

Bachelor of Science - Biotechnology - Jamshedpur Women's College (2013 - 2016)

Secondary School Examination - Kendriya Vidyalaya, Adra