Firoj Hossain Sk

Detail-oriented MIS Executive candidate with hands-on experience in Advanced Excel, SQL, Salesforce CRM, and MIS Reporting. Experienced in preparing reports, analyzing business data, maintaining large datasets, and developing dashboards for operational insights. Strong analytical, problem-solving, and reporting skills with a B.Tech in Electrical Engineering and practical experience in customer data management and business reporting.

Seeking an MIS Executive role where I can contribute through data-driven decision-making and process improvement.

Customer Care Executive - Digitide Solutions Pvt. Ltd

(2025-09)

• Prepared daily, weekly, and monthly MIS reports using Microsoft Excel
• Managed customer data and maintained accurate records in Salesforce CRM
• Collected, verified, and analyzed customer feedback for TVS dealership operations
• Generated operational reports and tracked KPIs
• Analyzed customer trends and identified improvement opportunities
• Maintained data accuracy and coordinated with internal teams

Data Analysis Intern - Afame Technologies

• Analyzed and validated large datasets using advanced Microsoft Excel and SQL to support business reporting
• Wrote SQL queries using SELECT, WHERE, GROUP BY, ORDER BY, and JOIN to retrieve and analyze data
• Cleaned, organized, and validated data to ensure accuracy and consistency before reporting
• Prepared reports using Excel functions, PivotTables, charts, and lookup formulas
• Identified trends and patterns from datasets to support data-driven decision-making
• Assisted in maintaining databases and ensuring data integrity
• Collaborated with team members to improve data collection and reporting processes
• Documented analysis results and prepared summary reports for stakeholders

Data Analysis Intern - PSYLIQ

• Collected, cleaned, and analyzed business data using Microsoft Excel and SQL
• Created Excel reports using Pivot Tables, Conditional Formatting, and lookup functions
• Performed data validation and quality checks to improve reporting accuracy
• Extracted and filtered data using SQL queries for analysis and reporting
• Assisted in preparing daily and weekly MIS reports
• Identified inconsistencies in datasets and resolved data quality issues
• Supported the team in preparing business reports and operational summaries

B.Tech - Electrical Engineering - Aliah University (2019 - 2023)