Firoze Shaik

Highly motivated Telecalling and Sales Professional with proven experience in overseas education consultancy, lead conversion, and backend operations. Skilled in handling end-to-end student admission and visa processes for countries like UK and Germany. Strong expertise in CRM handling, documentation, client coordination, and achieving revenue targets.

Demonstrated ability to improve conversion rates, manage multiple cases, and support business growth. Seeking a challenging Sales Manager / Backend role to contribute to organizational success.

Telecaller / Academic Counselor at Echo Overseas (Present)

Managed end-to-end student journey in overseas education consultancy with focus on UK and Germany admissions and visa processing.

• Managed end-to-end student journey from initial inquiry to visa processing
• Counseled students for study abroad options (UK, Germany, Europe)
• Evaluated student profiles and recommended suitable universities
• Collected and verified academic, financial, and personal documents
• Assisted in application submission and tracked admission progress
• Coordinated with universities and internal teams for faster processing
• Maintained regular follow-ups, improving lead conversion ratio
• Handled multiple student cases simultaneously with high accuracy

Telecaller at Tranzindia Pvt Ltd

Handled high-volume inbound and outbound calls with focus on lead generation and sales conversion.

• Handled 100+ calls/day including inbound and outbound communication
• Generated quality leads and converted prospects into customers
• Achieved and exceeded monthly sales targets consistently
• Maintained detailed CRM records and customer interactions
• Resolved customer complaints efficiently, improving satisfaction

Customer Support Executive at Atoms Korea Company

Provided customer support and coordination with focus on service delivery and relationship management.

• Managed customer queries and provided timely resolutions
• Coordinated with internal teams to ensure smooth service delivery
• Built long-term customer relationships and improved retention rate
• Supported sales team with follow-ups and backend coordination

Duty Medical Officer (DMO)

Provided medical services with focus on patient coordination and case management.

• Managed patient communication, case documentation, and coordination
• Developed strong decision-making, responsibility, and multitasking skills

Bachelor of Clinical Medicine & Surgery in Clinical Medicine & Surgery – Zhengzhou University (2013 – 2021)