Fiza Siddiqui

Customer Support and Operations professional with experience at Amazon, Tech Mahindra, and Startek (Flipkart & Zomato processes). Skilled in handling complex customer interactions, managing escalations, and driving service excellence. Proficient in Excel (Pivot Tables, VLOOKUPs) and SQL for performance tracking and reporting. Recognized for strong analytical thinking, communication skills, and the ability to deliver high-quality results in fast-paced, customer-centric environments.

Customer Support Executive and Team Leader - Startek (Flipkart and Zomato Process)

(2022-06 - 2024-05)

• Handled inbound customer queries for Flipkart and Zomato platforms, ensuring prompt and satisfactory resolutions.
• Managed high-volume orders, returns, and refund requests with accuracy and professionalism.
• Maintained QA scores above company standards by adhering to communication and compliance protocols.
• Supported process enhancement by identifying recurring issues and suggesting workflow optimizations.
• Consistently exceeded targets for customer satisfaction and average response time.

Virtual Customer Support - Amazon

(2024-05 - 2024-11)

• Delivered exceptional virtual customer service with high accuracy and empathy.
• Consistently achieved top-tier customer satisfaction and quality metrics.
• Analyzed performance data using Excel and SQL to identify areas for improvement.
• Supported continuous-improvement initiatives that reduced handling time and increased productivity.

Customer Support Executive - Tech Mahindra

(2025-01 - 2025-10-30)

• Provided multilingual customer support via chat, email, and phone for global clients.
• Maintained SLA targets, ensuring timely and accurate case resolutions.
• Utilized Excel for reporting and performance tracking across customer-satisfaction metrics.
• Collaborated with internal teams to manage escalations and improve resolution workflows.

Bilingual Interpreter - Language Line Solutions

(2025-11-14)

Skilled Bilingual Interpreter fluent in Hindi and English, with experience handling medical and customer service calls. Accurately interprets conversations in real time while maintaining confidentiality, cultural sensitivity, and professional ethics. Strong listening, communication, and multitasking skills in fast-paced environments.

Bachelor's of Arts - University of Allahabad (2023)

Intermediate - Unity Public School (2020)

Highschool - Unity Public School (2018)