Senior Sales & Customer Relationship Executive at Kohira Diamonds (2025-04 – Present)
- Spearhead online and offline jewellery sales, consistently converting high-value leads into long-term business — driving measurable revenue growth month-on-month.
- Partner closely with CAD and Production teams to deliver bespoke customisation solutions that exceed client expectations on quality and timelines.
- Own the complete customer lifecycle — from first engagement and product presentation through order execution, delivery, and post-sales resolution.
- Maintain CRM data integrity and generate sales performance reports to inform strategy and ensure smooth operational workflow.
- Act as the primary liaison between clients and internal departments, significantly reducing turnaround time and escalation rates.
- Coach and mentor junior team members, setting the standard for customer satisfaction and professional conduct across all touchpoints.
Business Development Associate at Axis Bank Ltd (2024-04 – 2025-03)
- Drove acquisition of CASA accounts and financial products, consistently meeting and exceeding monthly sales quotas.
- Cultivated a loyal and growing client portfolio through personalised financial guidance and relationship-centric service.
- Executed targeted field campaigns and optimised onboarding and documentation processes for a seamless customer experience.
Branch Sales Officer at HDFC Bank (2021-11 – 2024-03)
- Delivered high-quality in-branch customer service while actively cross-selling a broad portfolio of banking and insurance products.
- Generated qualified leads and managed end-to-end customer onboarding, contributing consistently to branch revenue growth and NPS scores.
Telecaller & Loan Counsellor at Now of Loan (2020-01 – 2021-09)
- Managed a high volume of inbound and outbound customer interactions with professionalism, empathy, and product knowledge.
- Maintained structured follow-up pipelines and advised clients on suitable loan solutions aligned with their financial profiles.
