Senior Customer Service Executive - Aegis International ITPL - Bangalore
(2018-04 - 2020-06)
Expedia Process North America Service
- Booking Flights using airline credits
- Government travel alerts and warning
- Online flights check-in for US clients
- Booking hotel and Shuttle Service
- Assisting with Flight, Hotel, and Shuttle cancellation and modification
- Helping customers with flight, hotel, and cars modification and cancellation
- Upselling
- Raising tickets and working on tickets
Sr. DBOR - Alorica India Private Limited - Bangalore
(2020-08 - 2022-07)
Walmart Process
- Providing assistance, resolving complaints, answering questions, and processing orders for customers
- Sending emails related to the prize drop
- Handling chats (Dual concurrencies) and emails
- Advising on forthcoming products and discussing special promotions
- Making accurate, rapid cost calculations and providing customers with quotations
- Helping customers with their queries and concerns
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Documenting the chat, email, or the call
- Identified potential cross-sell opportunities and referred interested customers to relevant sales teams
Customer Support / Travel Operations Associate - OM Prime Technologies Private Limited - Bangalore
(2022-09 - 2026-05)
- Provided end-to-end support for domestic and international travel bookings, with a primary focus on flight-related queries, exchanges, cancellations, and itinerary modifications
- Assisted customers with hotel bookings, including modifications, cancellations, and date changes, ensuring a seamless travel experience
- Worked on Global Distribution Systems (GDS) including Sabre, Amadeus, Galileo, and Worldspan, with hands-on experience in Sabre and Amadeus
- Utilized Sabre and Amadeus for itinerary management, fare checks, reissues, and general travel operations
- Handled daily escalation calls, maintaining a high level of professionalism and customer-centric communication
- Consistently met and exceeded Key Result Areas (KRAs), productivity targets, and service-level metrics
- Maintained strong Net Promoter Score (NPS) and delivered high customer satisfaction ratings
- Demonstrated excellent customer handling, issue resolution, and multitasking abilities in a high-volume, fast-paced environment
- Collaborated with internal teams to ensure timely resolution of customer concerns and travel disruptions
- Exhibited strong communication, adaptability, and problem-solving skills while working independently in a remote setup
