G. Sandhya Rani

Analytical Fraud & Disputes Analyst with 4.5 years of experience in high-volume transaction environments, supporting card programs for American Express, JPMorgan Chase, and Wells Fargo. Experienced in transaction analysis, financial and operational reporting, fraud-loss monitoring, case management, risk analysis, and cross-functional problem solving. Skilled in Power BI/Tableau, Microsoft Excel, transaction monitoring, trend and anomaly analysis, audit-ready documentation, and process improvement.

Manages 60+ cases daily while sustaining 95–100% SLA compliance.

Recognized Subject Matter

Expert and multi-year top performer with strong attention to detail and data-driven decision making.

Fraud & Disputes Analyst - RealPage

(2022-02)

• Manage a high-volume caseload of 60+ fraud and dispute cases per day while sustaining 95–100% SLA compliance, accuracy, and quality standards.
• Analyze transaction history, payment records, account activity, and behavioral patterns to assess case validity, identify anomalies, and determine appropriate outcomes.
• Use Power BI/Tableau dashboards to review fraud trends, losses, transaction patterns, and emerging risks, supporting data-driven risk mitigation.
• Investigate disputed payment activity and prepare evidence-based findings using transaction records and supporting documentation.
• Monitor transactions in real time for anomalies and risk indicators and escalate high-risk activity for further investigation.
• Identify Account Takeover and identity-fraud indicators through analysis of login behavior, device data, and transaction patterns.
• Partner with Payments, Risk, Operations, and Finance teams to gather evidence, validate findings, resolve complex cases, and strengthen controls.
• Perform root cause analysis on recurring issues and contribute recommendations for process and fraud-prevention improvements.
• Maintain detailed, audit-ready investigation records and case documentation in accordance with company policy and compliance standards.
• Use Microsoft Dynamics NAV / Business Central to log investigations, track case status, and support audit trails.
• Serve as Subject Matter Expert (SME), training and guiding team members and supporting consistent process execution.

Bachelor of Science (B.Sc.) - Computer Science - Osmania University (2018 - 2020)