Gadalay Praveen Kumar

Results-driven Insurance Operations Professional with 4+ years of experience in UK and US Property & Casualty insurance operations. Proven ability to ensure operational accuracy, improve process efficiency, support team performance, and enhance customer satisfaction. Looking forward to being associated with a progressive organization through a responsible position where my ability and experience will have valuable application.

Senior Process Executive Data at Cognizant Technology Solutions (2021-01 – Present)

Managed end-to-end insurance including policy processing, claims payments and policy endorsements.

• Processed UK and US P&C insurance policies ensuring compliance with operational guidelines, quality standards, and regulatory requirements.
• Handled high-volume financial transactions with 100% SLA adherence and maintained strong accuracy levels.
• Conducting Process knowledge tests every month. Analyzing the specifications for implementing the change request raised by the management and implementing.
• Independently tracked & reported attendance, quality metrics, and work volumes to management in team lead's absence, ensuring seamless operations.
• Supported team performance by mentoring new joiners and sharing process knowledge.
• Recognized with Coral Award (2024) and Amber Award (2023) for performance excellence, accuracy, and productivity.

MBA – Osmania University / Sai Sudhir PG College (2024)

Bachelor of Commerce in Computers – Osmania University / Vandana Degree College (2021)