Gagan Gowda

To build a dynamic career in the fast-growing quick commerce industry by contributing to rapid delivery operations customer satisfaction, and data-driven decision-making while growing with an innovative organization like Blinkit, Zepto, Firstclub, and Meatigo

ASSISTANT STORE MANAGER - MEATIGO

(2024-03-01)

• Managed day-to-day store operations, ensuring efficient order processing, picking, packing, and timely dispatch.
• Supervised store associates, allocated daily responsibilities, monitored productivity, and maintained shift discipline.
• Monitored inventory accuracy, stock availability, replenishment, expiry, wastage, and product quality.
• Ensured proper handling, storage, hygiene, sanitation, and temperature-control practices for meat and food products.
• Monitored operational KPIs including order accuracy, fulfillment time, productivity, inventory variance, and wastage.
• Resolved customer and operational issues promptly while maintaining high service standards.
• Trained and supported team members on SOPs, food safety, hygiene, and operational processes.

TEAM LEADER - FIRSTCLB

(2025-10-20 - 2026-02-28)

• Ensuring enough supply of delivery partners as per the demand considering Optimized OPH.
• Handled the operations for making 1 new dark store launches.
• Interaction with various supporting departments and FC team to ensure smooth running of operations.
• Interaction with various department for replenishing and fulfilling of all the necessary assortments, assets, manpower to keep the store availability above 90

DH-SHIFT INCHARGE - Zepto

(2025-01-24 - 2025-10-05)

• Managed First Mile and Last Mile operations ensuring smooth order flow from dark store to customer.
• Handled daily operations with an average OPD (Orders Per Day) of 2500+.
• Supervised and controlled a team of 65 delivery partners and 26 PICKER
• Monitored daily attendance, manpower planning, and shift scheduling. Ensured on-time dispatch and delivery while maintaining SLA compliance.
• Tracked daily performance metrics including productivity, order accuracy, and rider efficiency and defects
• Reduced order delays by effective coordination between picking, packing, and dispatch teams.
• Conducted daily briefings and performance reviews to improve team out

TEAM LEADER - BLINKIT

(2024-02-26 - 2025-01-13)

• Ensuring timely picking and achieving instore picking time below 2 min and PPI less than 18seconds.
• Timely completion of GRN within 6hours of TAT to maintain availability of store above 90%.
• Ensuring timely audits to reduce PNA cases to meet the fill rate target above 99.5%.
• Monitoring customer complains and ensuring complains are within the target of 1.5%.
• Ensuring enough supply of delivery partners as per the demand considering Optimized OPH.
• Handled the operations for making 1 new dark store launches.
• Interaction with various supporting departments and FC team to ensure smooth running of operations

Bachelor of Computer application - Accounting & Taxation - BGS group of institution, SRINIVASPUR

PUC – SCIENCE (2020 - 2022)