ASSISTANT STORE MANAGER - MEATIGO
(2024-03-01)
- Managed day-to-day store operations, ensuring efficient order processing, picking, packing, and timely dispatch.
- Supervised store associates, allocated daily responsibilities, monitored productivity, and maintained shift discipline.
- Monitored inventory accuracy, stock availability, replenishment, expiry, wastage, and product quality.
- Ensured proper handling, storage, hygiene, sanitation, and temperature-control practices for meat and food products.
- Monitored operational KPIs including order accuracy, fulfillment time, productivity, inventory variance, and wastage.
- Resolved customer and operational issues promptly while maintaining high service standards.
- Trained and supported team members on SOPs, food safety, hygiene, and operational processes.
TEAM LEADER - FIRSTCLB
(2025-10-20 - 2026-02-28)
- Ensuring enough supply of delivery partners as per the demand considering Optimized OPH.
- Handled the operations for making 1 new dark store launches.
- Interaction with various supporting departments and FC team to ensure smooth running of operations.
- Interaction with various department for replenishing and fulfilling of all the necessary assortments, assets, manpower to keep the store availability above 90
DH-SHIFT INCHARGE - Zepto
(2025-01-24 - 2025-10-05)
- Managed First Mile and Last Mile operations ensuring smooth order flow from dark store to customer.
- Handled daily operations with an average OPD (Orders Per Day) of 2500+.
- Supervised and controlled a team of 65 delivery partners and 26 PICKER
- Monitored daily attendance, manpower planning, and shift scheduling. Ensured on-time dispatch and delivery while maintaining SLA compliance.
- Tracked daily performance metrics including productivity, order accuracy, and rider efficiency and defects
- Reduced order delays by effective coordination between picking, packing, and dispatch teams.
- Conducted daily briefings and performance reviews to improve team out
TEAM LEADER - BLINKIT
(2024-02-26 - 2025-01-13)
- Ensuring timely picking and achieving instore picking time below 2 min and PPI less than 18seconds.
- Timely completion of GRN within 6hours of TAT to maintain availability of store above 90%.
- Ensuring timely audits to reduce PNA cases to meet the fill rate target above 99.5%.
- Monitoring customer complains and ensuring complains are within the target of 1.5%.
- Ensuring enough supply of delivery partners as per the demand considering Optimized OPH.
- Handled the operations for making 1 new dark store launches.
- Interaction with various supporting departments and FC team to ensure smooth running of operations
