Managing partner - Sheethal Travels Udupi - Udupi, Karnataka
(2023-06)
Responsible for all aspects of the business - Sales, Training, Marketing, Purchasing, Accounting, Negotiations, and Customer Service. Successfully established and executed a marketing strategy to expand market share and increase sales. Managed the complete redesign and launch of the company's Brand image.
Resolved customer complaints while maintaining friendly and professional customer interactions. Hired and Trained new employees on proper facility policies and procedures. Collaborated with business partners to ensure the delivery of high-quality product and service.
Operation Supervisor - Mark Tours Oman - Muscat, Oman
(2019-10 - 2023-05)
- Planned and booked customized travel itineraries for clients, including flights, accommodations, and tours based on their preferences and budget.
- Provided excellent customer service by resolving travel-related issues, such as flight cancellations or changes in travel plans.
- Collaborated with airlines, hotels, and tour operators to negotiate group discounts and secure the best deals for clients.
- Utilized travel booking platforms and software to research, compare, and book travel arrangements efficiently.
- Organized and led group tours to various destinations, ensuring smooth logistics and memorable experiences for participants.
- Stayed up-to-date on travel trends, destination information, and industry regulations to provide accurate and relevant travel advice to clients.
- Managed online and offline marketing campaigns to promote travel packages and attract new clients.
Technical support - Diya System (GLOWTOUCH) - Dakshina Kannada, Karnataka
(2018-08 - 2019-08)
- Answering customer questions to learn about their situation
- Asking questions to get a better idea of what might be wrong
- Diagnosing and providing clear advice on what the user can do to solve their problem
Senior Process executive - Cognizant Technology Solutions - Mangaluru, Karnataka
(2015-07 - 2018-08)
- Developed partnerships with hotels and airlines to negotiate exclusive discounts for clients, increasing company revenue.
- Successfully planned and organized group tours to various international destinations, resulting in a high customer satisfaction rate.
- Coordinated and managed travel itineraries for corporate clients, ensuring smooth and stress-free travel experiences.
- Implemented efficient booking and reservation systems, streamlining the process and reducing errors.
- Provided excellent customer service by addressing client concerns and resolving issues promptly and professionally.
- Recognized for exceptional knowledge of popular travel destinations, local customs, and travel regulations.
- Contributed to the growth of the business by consistently meeting and exceeding sales targets.
- Received positive feedback from clients for personalized travel recommendations and attention to detail in trip planning.
- Logging information about the correspondence into the company's system to keep a record of actions
- Maintaining composure and a positive attitude during difficult situations
- Knowing when it's time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance
- Analyzing processes: Identifying areas for improvement and optimizing business process management
- Implementing improvements: Driving initiatives for operational excellence and collaborating with cross-functional teams
- Designing marketing collateral: Creating client presentations and marketing collaterals
- Administering product support: Helping to manage client product support and delivering efficient service across teams
- Defining strategies: Developing strategies and processes to increase productivity and efficiency
- Handling transactions: Processing assigned transactions at the first level
- Adhering to quality requirements: Ensuring quality in published output and timely completion of cases
- Adhering to compliance: Supporting internal systems and procedures to maintain compliance with industry regulations and organizational hygiene
- Managing knowledge: Understanding document templates and standards
