Gaganjot Kaur

Dedicated and results-driven Customer Service Executive with 5 years of experience in delivering exceptional customer support and satisfaction. Adept at building and leading high-performing teams, implementing efficient processes, and fostering positive customer relationships.

Customer Service Executive / SME (Subject Matter Expert) at TaskUs (2021-01 – Present)

Handling customer inquiries and issues through multiple channels with team leadership responsibilities

• Handling customer inquiries and issues through various channels such as phone, email, backend, and chat
• Promoted as SME (Subject Matter Expert)
• Resolving teammates queries and handling the team

Customer Service Executive at Teleperformance (2019-01 – 2021-12)

Handling customer inquiries and issues through multiple channels

• Handling customer inquiries and issues through various channels such as phone and email

MBA in Business Administration – IMET University (2018-01 – 2020-12)

Bachelor of Arts in Arts – Mata Gujri College (2014-01 – 2017-12)

12th in Arts – St. Farid Public School (2013-01 – 2014-12)

10th – St. Farid Public School (2011-01 – 2012-12)