Gajula Radhika

Technical Lead with 3.11 months of experience in Infrastructure Services, Storage, Backup, and Cloud Operations. Proven expertise in designing and managing enterprise storage platforms, data protection systems, UNIX/Linux environments, and cloud infrastructure. Strong background in system monitoring, security, automation, and operational excellence. Adept at leading cross-functional teams, ensuring high availability, and aligning IT operations with business goals.

Technical Lead - Cognizant Technology Solutions - Hyderabad, India

(2023-09 - 2025-08)

• Monitored and managed enterprise backup environments with 24x7 support, ensuring high availability and data protection.
• Administered Veritas NetBackup infrastructure including Master, Media Servers, and Client's configuration.
• Administered and managed NetApp ONTAP storage environments, including provisioning, configuration, and performance optimization of NAS and SAN systems.
• Performed troubleshooting of performance issues using tools like On Command Unified Manager, Performance Manager, and NetApp Insight, ensuring high availability and optimal storage performance.
• Executed firmware and ONTAP upgrades, ensuring minimal downtime and adherence to change management processes.
• Implemented and managed NetApp data protection technologies such as Snapshots, Snap Mirror, and cloning, supporting backup, replication, and disaster recovery strategies.
• Configured and managed storage protocols including NFS, CIFS, iSCSI, and Fibre Channel, ensuring seamless integration with enterprise environments.
• Developed and maintained daily, weekly, and monthly reports to monitor backup success rates, storage capacity, and overall system health, supporting operational decision-making.
• Performed patching and upgrades of NetBackup environments following change management procedures.
• Managed Cohesity backup operations, including monitoring and recovery workflows.
• Administered and managed NetApp ONTAP based storage systems in enterprise environments.
• Configured and maintained aggregates, volumes, and SVMs (Storage Virtual Machines) for multi-tenant storage environments.
• Followed ITIL processes Incident, Change, Problem Management for handling tickets, ensuring SLA compliance and smooth operations.
• Worked on storage efficiency features like deduplication and thin provisioning, optimizing storage utilization and reducing costs.
• Administered and managed Commvault backup infrastructure for enterprise environments, ensuring high availability and data protection.
• Configured and maintained backup policies, schedules, and storage policies based on business requirements.
• Performed backup and restore operations for file systems, databases, and virtual machines with high success rate.
• Monitored daily backup jobs using Commvault Command Centre and resolved failures proactively.
• Implemented Disaster Recovery (DR) strategies including backup replication and recovery testing.
• Managed media agents, storage libraries, and disk configurations within Commvault environment.
• Troubleshot backup failures, performance issues, and connectivity problems between clients and media agents.
• Configured deduplication, compression, and retention policies to optimize storage utilization.
• Performed client installation, configuration, and upgrades of Commvault agents across multiple servers.

Senior System Executive - Cognizant Technology Solutions - Hyderabad, India

(2022-09 - 2023-09)

• Managed Cohesity backup operations, including monitoring and recovery workflows.
• Configured Snapshot, Snap Mirror, and Snap Vault for backup and disaster recovery.
• Conducted daily health checks and monitored backup job performance, proactively identifying and resolving issues.
• Generated and maintained monthly backup reports, including backup success rates and SLA compliance metrics.
• Coordinated with vendors and OEMs for issue resolution, escalations, and technical support.
• Worked on backup for VMware environments using Commvault VM-level backups.
• Conducted regular restore testing and validation to ensure data integrity and business continuity.
• Coordinated with application and infrastructure teams for backup requirements and issue resolution.
• Maintained backup reports, documentation, and ensured SLA compliance for backup and restore operations.

Engineer Trainee - Cognizant Technology Solutions - Chennai, India

(2021-09 - 2022-09)

• Created and managed UNIX user accounts, permissions, and access control policies.
• Implemented infrastructure monitoring and alerting to proactively detect system issues.
• Supported server racking, de-racking, and network connectivity in data center environments.
• Collaborated with VMware, Linux, and Windows teams to support virtualization and application workloads on NetApp storage.
• Monitored storage performance using Active IQ tool and performed proactive tuning.
• Conducted health checks, capacity planning, and performance analysis of storage systems.
• Performed ONTAP upgrades, patching, and firmware updates following change management processes.
• Troubleshot storage performance issues, latency, and connectivity problems in SAN/NAS environments.
• Worked on disk shelf configuration, RAID groups, and aggregate management.
• Implemented thin provisioning, deduplication, and compression to optimize storage utilization.

Bachelor of Technology (B. Tech) - Chintalapudi Engineering College, Ponnuru, India (2016 - 2020)

Intermediate - Narayana Junior College, Tenali, India (2014 - 2016)

Secondary School Education - Z.P.H. School (2013 - 2014)