Gali Pushpalatha

Senior Salesforce Developer with 4+ years of experience in designing, developing, and optimizing CRM solutions. Skilled in analyzing business requirements, identifying process gaps, and implementing scalable solutions using Lightning Flows, Apex, and Salesforce automation tools. Experienced in handling production issues, improving system performance, and delivering end-to-end solutions in Agile environments.

Senior Associate Consultant - INFOSYS LIMITED - Bangalore, India

(2021-08)

• Working as L2 support owning and handling different applications.
• Supporting business-critical application for order creations mainly for Bitumen and Sulpher business.
• Supporting Salesforce release testing activities and org refresh activities.
• Providing enhancement support to project team.

Senior Associate Consultant - Project: Amtrak - Salesforce Development - INFOSYS LIMITED - Bangalore, India

(2023-08 - 2025-07)

• Designed and implemented Lightning Flows to automate approval workflows, reducing manual effort by 30% and improving processing efficiency.
• Converted legacy Process Builder and Workflow Rules into Lightning Flows to enhance maintainability and performance.
• Created custom objects, fields, validation rules, and permission sets to meet business requirements.
• Identified gaps in existing CRM processes and proposed optimized solutions to improve system usability.
• Collaborated with cross-functional teams in Agile environment to deliver scalable solutions.

Senior Associate Consultant - Project: Ingredion - CRM Enhancement - INFOSYS LIMITED - Bangalore, India

(2021-08 - 2023-07)

• Supported Sales, Service, and Marketing Cloud applications for global business operations.
• Developed and enhanced functionalities such as Email-to-Case, approval processes, and automated notifications.
• Investigated and resolved production issues related to data inconsistencies and workflow failures, improving system reliability.
• Built dashboards and reports to track KPIs such as sales pipeline, conversion rates, and customer engagement.
• Improved reporting efficiency, enabling business teams to make data-driven decisions.

Bachelor of Technology - Computer Science and Engineering - Chadalawada Ramanamma Engineering College (2017-07 - 2021)