Head - Business Continuity and Vendor Risk
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Dynamic leader with a proven track record, excelling in business resilience, risk management and operations management. Spearheaded business continuity program, enhancing vendor risk oversight and diverse operations groups. Recognized for cultivating high-performance teams and driving process improvements, achieving exceptional service delivery and operational excellence.
DIRECTOR, 04/2017 - 10/2025
Fidelity Investments, Chennai | Head – Business Continuity & Vendor Risk
•Established BCP program goals and objectives for India, aligned with enterprise framework.
•Managed Business Continuity Policy, Strategy, and Program, ensuring compliance with standards.
•Designed continuity and recovery strategies to enhance organizational resilience.
•Executed Technology Resiliency Review for Application DR Testing and BCP Incident Management.
•Oversaw Control Assurance for Offshore Development Centers and managed risks associated with vendors.
•Assessed vendor management risks proactively, enhancing overall risk mitigation strategies.
•Led strong stakeholder engagement across multiple teams, fostering collaboration and communication.
SERVICE DELIVERY LEADER, 12/2007 - 03/2017
Fidelity Investments, Chennai | Investment Banking & Financial Operations
•Managed service delivery for Investment Banking Operations division, ensuring compliance and efficiency.
•Led onshore engagement initiatives, focusing on process improvements and quality enhancements.
•Directed transformational projects and business continuity planning to support operational resilience.
•Oversaw corporate actions, reconciliation, shareholder reporting, and tax return compliance functions.
•Streamlined operations through process-driven leadership, achieving exceptional turnaround times and accuracy.
DEPUTY MANAGER, 07/2000 - 12/2007
Citigroup Global Services Limited, Chennai | Retail Banking Operations
•Managed banking operations including fund transfers, SWIFT messaging, and account opening.
•Served as Processing Officer for Fixed Deposit Banking Operations in UAE, Bahrain, and Egypt.
•Functioned as Process Executive in Banking Operations at Citibank Switzerland.
•Managed Funds Transfer Operations as Executive at Citibank UK.
•Led Account Opening and Maintenance Operations as Deputy Manager at Citibank UK.
•Conducted monthly performance reviews to assess progress and drive initiative enhancements.
Bachelor of Commerce from Madras University
MBCI Certification from BCI, UK
