Ganesh Basappa

Network Operations Manager

•  Proficient on the architecture, design and deployment of these Symantec Bluecoat Product solutions:
• Symantec Advance Secure Gateway (ASG/SG) Proxies
• Symantec Management Center
• Symantec CAS
• Leads assessment, design and technical implementation activities related to the Bluecoat product platforms.
• Documents solution requirements given business and technical objectives.
• Designs and implements pilot and production architecture given success criteria.
• Defines, creates, and maintains proxy policies.
• Executes SSL Interception with an integrated internal PKI environment.
• Understands various proxy authentication methods with relation to a domain environment.
• Executes production deployment criteria to complete a job.
• Leads root cause analysis and troubleshooting effort for production deployment.
• Functions as a liaison between the client and Symantec Support.
• Competent in reporting issues, anomalies and problems through proper channels (i.e., account management, technical support).
• Provides incident status reports as required, Achieves Key Performance Indicators.
• Performs other duties relevant to deployment and security operations as assigned.