Ganesh Ullal

Results-driven HR & Learning & Development Leader with distinguished track record in experienced leadership across Big 4 Audit (KPMG Global Services), BPO (EXL Services), and Financial Services (Fidelity Investments). Architect of end-to-end learning ecosystems from TNA and curriculum design (ADDIE/SAM) to LMS/LXP deployment (Saba Cloud, Cornerstone, SAP SuccessFactors, Degreed) for workforces of 8,000+.

Proven track record: 98% training completion, 30% faster time-to-productivity, 20% L&D cost savings, and 60%+ learner reach expansion through digital-first delivery. Strategic HRBP for 524+ employees across six verticals - driving predictive people analytics, succession planning, and EVP-led engagement with zero compliance escalations. AI-enabled practitioner integrating Microsoft Copilot and Generative AI to reduce programme build time by 13% and accelerate L&D operations.

The rare combination of strategic architect, trusted people partner, and results-driven operator - built across these years and three high-impact career verticals.

Sr. HR Learning & Development Manager at KPMG Global Services (KGS) (2020-10 – Present)

Big 4 | Audit | 5,000+ Employees

• Enterprise L&D Strategy: Architected and executed end-to-end L&D strategy for 4,500+ professionals spanning technical, leadership, soft skills, and CPE Credit/NASBA compliance programmes - achieving 100% training completion rate and reducing time-to-productivity by 30%.
• Flagship Catalyst Programme: Designed and led 'Catalyst' - a 3-day residential blended leadership programme for 500+ Manager-to-Partner level professionals at a premium offsite venue with celebrity keynotes and multi-partner sessions - delivering 13% productivity uplift, 10% attrition reduction, and measurably stronger trust in leadership's KRA initiatives.
• Programme Management: Partnered as end-to-end Leadership Programme for 4 targeted capability initiatives: PMP Certification (95 employees), Interviewer Accreditation (140 professionals), Train-the-Facilitator (180 facilitators), and Performance Development Series (4,000+ participants).
• Digital Learning Transformation: Deployed Saba Cloud, Cornerstone OnDemand, Degreed, and LinkedIn Learning - expanding learner reach by 60%+ and streamlining NASBA CPE credit processing across the firm.
• AI & Technology Integration: Integrated Microsoft Copilot (Teams, Excel, PPT) and Generative AI / prompt engineering into L&D content development workflows - reducing programme build time by 13% and saving significant facilitator and design hours annually.
• Cost Optimization: Integrated Risk & Compliance and Governance firm-wide Data Privacy, Data Protection, and POSH training into CPE-credit NASBA programmes and renegotiated vendor contracts - delivering 20% L&D cost savings through digital-first delivery models.
• Learning Evaluation: Revamped Kirkpatrick Levels 1-3 evaluation frameworks and real-time dashboards to measure programme effectiveness and support data-driven curriculum improvement.
• Stakeholder Partnership: Partnered with global stakeholders across the US and India to conduct learning needs analysis (TNA), co-designed curriculum, collaborated with PCOAB & SOQC compliance team and embed a high-performance learning culture aligned to business priorities and change management goals.

HR Business Partner (HRBP) at KPMG Global Services (KGS) (2019-03 – 2020-10)

Big 4 | Audit

• Strategic HRBP: Partnered as a trusted HR Business Partner for 524+ employees across 6 diverse business verticals (Industrial Markets, Insurance, Consumer Markets, Healthcare, Life Sciences, Risk & Independence) - Mentored senior leaders on succession planning, talent management, and change management.
• Predictive People Analytics: Engineered attrition models, headcount dashboards, and talent scorecards enabling proactive workforce intervention - reducing early attrition by 5% and achieving maximum Metrics That Matter (MTM) engagement survey participation.
• Employee Lifecycle Management: Managed full lifecycle for 524+ employees - on-boarding, performance cycles (L2/L3 moderation), PIPs, disciplinary processes, secondments, and exits - maintaining zero compliance escalations.
• HR Digital Transformation: Automated HR reporting via Rekonnect and Converge platforms - reducing manual HR processing effort by 20% and enabling real-time decision-making for business leaders.
• Engagement & Culture: Piloted HR engagement initiatives including LT Connects, Buddy Programs, HR Orientation Sessions, and Rewards & Recognition programmes - consistently driving high engagement scores across all supported verticals.

Senior Associate 2 / Assistant Manager - Audit Operations at KPMG Global Delivery Center (GDC) (2014-03 – 2019-03)

Big 4 | Audit

• Client & Stakeholder Management: Managed a portfolio of 8 high-profile US audit clients overseeing end-to-end delivery - scheduling, workforce planning, financial statement reviews (10-K, 10-Q, 8-K, S-1), and SLA adherence with zero material errors against SEC-aligned deadlines.
• Capability Building & Mentoring: Mentored and coached 160+ professionals (Levels 1-4) through targeted learning interventions - reducing ramp-up time and measurably improving team productivity and audit quality.
• Process Excellence: Steered Root Cause Analysis (RCA) and process improvement initiatives - reducing error rates and audit cycle time, enhancing overall GDC operational efficiency.

Lead Assistant Manager - Operations & Transitions at EXL Services (Outsource Partners International) (2007-08 – 2014-03)

BPO | US Audit

• Team Leadership: Headed 3 teams of 80+ members; completed on-site US audit process training and managed structured knowledge transition to India operations - delivering 100% quality output with zero critical errors over 6 years
• Retention Excellence: Maintained approximately 0% team attrition across 98% of people-management tenure; Governed SLA-driven operations and KRA-based performance management across 46 teams (600+ headcount).
• Talent Acquisition Support: Contributed as technical panel interviewer in GDC recruitment programme - travelling across locations and supporting successful hiring of approximately 2,800 professionals.
• Process Improvement: Implemented MIS reporting, quality audits, RCA analysis, and process reengineering initiatives enabling data-driven continuous improvement; championed Rewards & Recognition programmes enhancing performance culture.

Senior Associate - US Healthcare Operations at Fidelity Investments (2004-08 – 2007-08)

• Subject Matter Expert: Primary SME and liaison for General Motors and Bank of America accounts - managing Health & Welfare insurance processing with zero escalations and 100% SLA compliance.
• Process Improvement & Awards: Executed 4 Quick Hit improvement projects saving 8%+ in processing time through automation and reengineering - eliminating 4 FTE dependency and earning 12+ high-performance awards across categories.
• Six Sigma: Achieved Six Sigma Yellow Belt; contributed to Green Belt and global automation (Clever Project) initiatives; part of Business Continuity Plan (BCP) programme.

Audit Executive at Sriramulu Naidu Chartered Accountants & Co. (2002-07 – 2004-02)

• Statutory Audits: Administered statutory audits for MAHE Manipal Group, State Bank of India, and Lord Krishna Bank - ensuring financial accuracy, regulatory compliance, and operational efficiency.

Executive General Management Program in General Management – Indian Institute of Management (IIM) Bangalore (2019 – 2019)

B.Com in Business Accountancy & Auditing – St. Aloysius College, Mangalore (2002 – 2002)