Gangul Thathsarana

Results-driven IT Support and App Support Professional with 4 years of experience specializing in network configuration, server infrastructure, Office 365 administration, and MS SQL management. Proven track record of delivering exceptional end-user support and efficiently troubleshooting technical issues in diverse environments. A collaborative and adaptable team player known for remaining calm under pressure, leveraging strong problem-solving and communication skills to ensure optimal user satisfaction.

Management Associate - it - NDB Wealth Management ltd

(2024-02)

• Technologies & Frameworks: Operating Systems: Microsoft Windows Servers, Windows Clients
• Identity & Access Management: Windows Active Directory, Group Policy Objects (GPOs), Organizational Units (OUs)
• Networking: Cisco Networking, Network Design & Implementation
• Security & IT Operations: Endpoint Security, Hardware & Software Troubleshooting, Inventory Handling
• Tools & Software: Patch Management: Windows Server Update Services (WSUS), ManageEngine Console
• Cloud & Administration: Microsoft Office 365 Admin Center, ManageEngine
• Endpoint Protection: Kaspersky Endpoint Security, CrowdStrike Falcon
• Backup & Disaster Recovery: Veeam Backup
• Process Automation & Development: Microsoft Power Apps, Microsoft Power Automate

Analyst (L1 Support Engineer) - Remote - HCLTech Ltd

(2022-04 - 2023-10)

• Cloud Computing: Amazon Web Services (AWS), Microsoft Azure
• Operating Systems: Windows Servers
• IT Operations & Concepts: Database Migration, Backup Monitoring, Disk Capacity Management
• Remote Management: Remote Desktop Connection, Team Viewer, Quick Assist, Any Desk

Junior Network Engineer - National Institute of Business Management

(2017-08 - 2017-11)

• Network Routing & Switching: OSPF (Open Shortest Path First), RSTP (Rapid Spanning Tree Protocol), HSRP (Hot Standby Router Protocol), EtherChannel
• Network Services & Identity: Active Directory (AD), DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol)
• Security & Access: SSH (Secure Shell), CCTV Installation
• IT Infrastructure: Server Configuration, Network Hardware Implementation
• Diagramming & Design: Microsoft Visio
• Network Equipment: Cisco Switches

Bachelors of Science - Ethical Hacking and Network Security - Coventry University (2018 - 2022)

Higher Diploma - Computer Based Information Systems - NIBM (2016 - 2017)

Diploma - Computer Networks - NIBM (2015 - 2016)