Garima Shinde

Results-driven IT Sales professional with 3 years of experience in B2B Inside Sales and Key Account Management. Proven track record in driving revenue growth through consultative and solution-based selling across IT products and services. Skilled in end-to-end pipeline management, cross-selling, and upselling to maximize account value. Adept at building long-term client relationships, identifying business needs, and delivering tailored IT solutions that accelerate customer success.

Inside Sales Associate at Office 24by7 Technologies Pvt Ltd (2024-11 – 2025-10)

• Executed omnichannel sales strategies for domestic and international markets, improving customer engagement and conversion rates.
• Managed CRM platforms to track customer interactions, enhance personalization, and streamline communication.
• Optimized end-to-end sales operations, identifying process gaps and implementing data-driven improvements.
• Analyzed sales data to forecast demand and provide actionable insights to leadership.
• Trained internal teams on digital tools and sales best practices, improving overall team productivity.

Key Account Manager at Foundit (Formerly Monster.com) (2023-04 – 2024-07)

• Managed high-value IT, staffing, and consulting clients, driving revenue through new business, renewals, and account expansion.
• Achieved consistent sales targets using solution-based and consultative selling approaches.
• Increased account growth by 15-25% through tailored recruitment and staffing solutions.
• Maintained and tracked pipelines using Salesforce CRM, ensuring accurate forecasting and reporting.
• Built long-term client relationships by aligning business solutions with client needs.

Assistant Manager at ICICI Bank (2019-11 – 2020-06)

• Supported branch banking operations, assisting clients with day-to-day financial needs and providing clear financial advice and product recommendations.
• Built strong, lasting customer relationships, encouraging smooth service delivery and healthy sales growth.
• Identified cross-selling and upselling opportunities to increase revenue.
• Managed banking operations for retail clients while ensuring high service standards.

Master of Business Administration in HR and Marketing

Bachelor of Commerce in Computer Application