Gaurang Dave
Technical Support Engineer
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About
Dedicated IT Technician with 15+ years of experience delivering onsite and remote technical support across manufacturing, banking, educational, and healthcare environments. Skilled in supporting desktops, laptops, tablets, printers, scanners, Windows operating systems, enterprise applications, LAN/Wi-Fi/VPN connectivity, and end-user computing devices. Experienced in hardware troubleshooting, IT asset management, vendor coordination, and infrastructure support.
Strong commitment to resolving incidents within SLA while ensuring excellent customer service in fast-paced environments.
Experience
Technical Support Engineer - Intuitor SoftTech Services Pvt. Ltd. - Vadodara
(2022-04 - 2024-09)
Client: Hitachi Energy India Ltd., Vadodara
- Provided onsite and remote technical support to desktop and laptop users.
- Installed, configured and maintained Windows operating systems.
- Supported printers, scanners and other peripheral devices.
- Diagnosed hardware and software issues.
- Configured LAN, Wi-Fi, VPN and network devices.
- Installed enterprise applications including Microsoft Office and business software.
- Coordinated with OEM vendors for hardware replacement and warranty services.
- Maintained IT asset inventory and documentation.
- Delivered user support while ensuring timely incident resolution.
System Engineer - Arvensys Technologies (India) Pvt. Ltd.
(2022-04 - 2024-09)
Clients: Hitachi Energy & ABB India
- Single Point of Contact (SPOC) for all IT support activities.
- Installed and deployed desktops, laptops and IT equipment.
- Supported Office 365, SAP and client applications.
- Managed hardware inventory and IT asset database.
- Performed software installation, upgrades and troubleshooting.
- Supported users across multiple business locations.
- Coordinated infrastructure-related activities with vendors.
Sr. IT & Computer Lab Engineer - Kripalu Vidhyamandir School
(2019-04 - 2022-03)
- Managed complete IT infrastructure.
- Installed desktops, printers and classroom technologies.
- Performed system maintenance and preventive support.
- Managed user accounts and software deployment.
- Conducted IT awareness and digital training sessions.
- Maintained server backups and endpoint security.
Sr. Network Engineer - Aadrash Infotech
(2016-02 - 2019-03)
Clients: HDFC Bank, Bank of Baroda, Premdas Jalaram Hospital
- Supported enterprise LAN/WAN environments.
- Installed Cisco routers, switches and wireless devices.
- Resolved network connectivity issues.
- Provided desktop and user support at client locations including hospital environments.
- Managed IT infrastructure and security policies.
Sr. System Administrator - JCN Infosys
(2010-07 - 2016-02)
- Managed Windows Servers and enterprise infrastructure.
- Supported Active Directory user administration.
- Configured VPN connectivity.
- Managed antivirus and endpoint protection.
- Performed backup management and disaster recovery activities.
- Delivered onsite and remote technical support.
System & Network Administrator - Royale Knowledge City
(2009-07 - 2010-06)
- Installed Windows Server.
- Configured LAN, Wi-Fi and structured cabling.
- Installed conference room and IT infrastructure equipment.
- Supported desktops and networking equipment.
Facilities Management Engineer - Omnitech InfoSolutions Ltd.
(2006-09 - 2009-06)
Client: Birla Sun Life Insurance
- Desktop support and troubleshooting.
- Hardware maintenance.
- Software installation.
- Network support.
- User assistance.
Education
Diploma - Computer Hardware & Networking - Jetking School of Electronic Technology
