Gaurangi Raul

Dedicated and detail-oriented Policy Servicing Executive with hands-on experience in insurance operations, payout processing, and customer document verification. Proficient in tools like Tally Prime, Microsoft Excel, Word, and PowerPoint. Seeking to contribute to a dynamic organization by ensuring accurate and compliant policy servicing while maintaining high standards of customer service and operational efficiency.

Policy Servicing Executive - PNB MetLife India Insurance - Mumbai

(2024-09 - 2026-05)

• Processed high-value policy servicing requests while maintaining high accuracy and strict adherence to Turnaround Time (TAT).
• Successfully handled maturity and survival benefit payouts with proper documentation verification and compliance.
• Improved efficiency in MIS reporting and reconciliation processes using advanced Excel tools.
• Maintained error-free KYC verification and documentation processing, ensuring regulatory compliance.
• Provided strong support to internal teams to ensure smooth claim settlement and payout operations.
• Efficiently handled high-value payouts within defined TAT with complete documentation verification and accuracy.
• Prepared daily and monthly MIS reports for operational tracking and reporting.
• Maintained accurate records and documentation through Life Asia, CRM systems, SQL, and FileNet.

Bachelor of Accounting and Finance - Accounting and Finance - Shree L. R. Tiwari Degree College