Gaurav Chouhan

Business Analyst with 5+ years of experience across Banking, Insurance, Identity & Access Management (IAM), Digital Transformation and Enterprise Migration programs. Experienced in requirements gathering, process mapping, stakeholder management, Agile and Waterfall delivery, business process optimization, reporting, governance and application migration projects. Proven ability to bridge business requirements with technical implementation while working with global stakeholders including Australian clients.

Business Analyst / IAM Consultant - Tata Consultancy Services

(2021-05)

AXA Global – Identity Transformation Program

• Conduct stakeholder workshops and requirement gathering sessions.
• Analyze business requirements and application migration dependencies.
• Facilitate migration of enterprise applications from SiteMinder to Ping Identity.
• Coordinate with architects, developers, vendors and business stakeholders.
• Create sprint plans, manage backlogs and monitor project delivery.
• Support change management, production deployment and governance processes.
• Prepare executive dashboards, migration reports and project metrics.

Business Analyst / IAM Consultant - Tata Consultancy Services

(2021-05)

Woolworths Australia – Identity Governance & Administration

• Manage User Access Review campaigns and compliance activities.
• Perform business process analysis and governance reviews.
• Conduct data validation using SQL, Active Directory and SailPoint.
• Coordinate with Australian stakeholders and technical teams.
• Manage ServiceNow ticket lifecycle and reporting activities.
• Produce governance reports and executive summaries.

Senior Service Manager - ICICI Prudential Life Insurance

(2020-01 - 2021-05)

• Managed insurance operations and customer servicing functions.
• Conducted business performance analysis and operational reporting.
• Supported life insurance, ULIP and investment products.
• Coordinated with stakeholders to improve service delivery and retention.

Assistant Manager – Business Loans - Bandhan Bank

(2018-01 - 2019-11)

• Evaluated loan applications and customer financial information.
• Conducted credit risk assessment and compliance verification.
• Supported loan processing, banking operations and customer onboarding.
• Worked on LOS, FIS and banking systems.

Team Lead - Iksula Services Pvt Ltd

(2016-10 - 2017-12)

• Led a team of 12–14 members and managed workload allocation.
• Conducted client meetings, requirement discussions and reporting.
• Coordinated project delivery and stakeholder communication.

MBA - Business Analytics & Finance - Devi Ahilya Vishwavidyalaya (DAVV) (2020 - 2022)

Bachelor of Engineering - Electrical & Electronics Engineering - Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV) (2009 - 2013)