Gaurav .h. Nanda

Seeking a challenging assignment in Managerial function where skills and experience can be optimally utilized for achieving the organizational objectives while meeting my career aspirations.

Sr.Executive in Fraud Risk and Control Department - Vodafone

(2016-04)

My role is to identify behaviors that can indicate fraud intent and implement measures to prevent and control financial losses.

• Professional Approach and behavior that alights commitment to and delivery of the brand essence of Vodafone UK
• Monitoring the customer base and related services to identify suspicious fraud (Examples of currently monitored fraud types: roaming fraud domestic fraud, AIT fraud First party fraud Etc.)
• Conduct a detail analysis of fraud risk cases to confirm or deny the intention of fraud
• Document all process at a key stoke level and create a knowledge repository to ensure proper knowledge dissemination across the team
• Respect he provisions of the internal regulations of the company and complies with the code of conduct
• Maintain high level of standards in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situations
• Identification of new possible fraud /money laundering behaviors and new method of fraud prevention or settlement
• Respect the procedures of the department in order to take the necessary decision to stop fraud activities
• Manage internal request and complains received by phone or email using specific tools
• Acts as support point for the team colleagues and is responsible for monitoring the activities in terms of quantity and quality of customer relations analysts
• Perform quality checks for the junior analysts and deliver feed backs on improvement area

Divisional Manager - Vakrangee Limited - Ahmedabad

(2015-06 - 2016-03)

• Assist the State Head in building strong relations with the bank/Government official
• Facilitate in selecting the suitable location for FI/ other projects
• Provide guidance and support to District and Block Executives
• Manage day-to-day operational aspects of projects and their scope
• Collect MIS reports from respective District/ Block Executives on daily basis
• Monitor smooth functioning of the kiosks/outlets
• Monitor certification of kiosks/outlets from respective Banks
• Report / escalate the issues (functional & technical) to State Head
• Identify different financial inclusive services (banking and ATM) in consultation with District/ Block Executives
• Identify the training needs of franchisee/ entrepreneur through respective District/ Block Executives
• Plan and coordinate training of District/ Block Executives/ franchisee/ entrepreneur

Assistant Manager in Operations Department - Flourish Pure Foods Pvt Ltd.

(2014-10 - 2015-05)

• Trade Relationship
• Sales & cash flow
• Order Processing & Execution
• Trade Development / Trade Partners Agreement & Documentation
• Party wise billing & Stock Maintain with Audit Implementation
• Effective Implementation of Schemes in all Cities as per catchment
• Acute Sense of Judgment, tact and diplomacy for Trade Relation
• Function in accordance with the SOP's of department & organization

Deputy Branch Manager (Retail Branch Banking) - ICICI BANK

(2013-02 - 2014-09)

• Branch Merchandising
• Supervise & monitor personal Banker Desks and contract Sales Staff
• Authorize personal Banker transaction
• Branch administration
• Customer service to ensure walk in customer issues
• Generate business, cross sell and monitor cross sales of personal banker
• Enhancing the value of existing accounts
• Retention of existing Portfolio
• Corporate salaries processing
• Cost management and staff Productivity
• Responsible for cash and customer transaction at the teller counters
• Supervising all non-cash transactions like DD/MC, fund transfer etc.
• Penetration of saving Accounts on non liability customers
• Ensure quality customer service is delivered
• Generate leads for Third Party products to the customer
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
• Reconciliation and maintenance of suspense account register as per the required format
• Branch operations and audit compliance

Assistant Manager - HDFC BANK

(2009-08 - 2012-11)

• To be the first point contact with the customer in the branch
• Provide customer service and product information
• Balance Enquiries for walk-in customers& balance confirmation certificates
• Obtain referrals from walk-in customers for Current account &Saving account and Demat
• Cross sell of all products, services and direct banking channels to walk-in customers to deepen relationships
• Account Opening – Current account & Saving account/FD
• Collection of Foreign Currency Cheques
• Report Generation & filing
• Retention and enhancement of the value of existing accounts of current account & saving account customers

Development Officer - Times of India

(2008-03 - 2009-07)

I had to make calls to different categories of clients and make a database in the new developed area and make them invest in our publication Ahmedabad Mirror – Times of India. I had to also increase the revenue of my existing Customers of Times of India which are assigned to me to handle.

Sales Officer - India Today

(2005-07 - 2006-07)

• To do space selling in different categories of clients
• Make art works and sell prime positions
• To fulfill the targets with connection responsibilities

M.B.A - ICFAI National College, Gandhinagar (2006 - 2008)

B.Com - J.G College of Commerce, Ahmadabad (2005 - 2006)

H.S.C - Asia School, Ahmedabad (2002 - 2002)

S.S.C - Asia School, Ahmedabad (2000 - 2000)