Sr.Executive in Fraud Risk and Control Department - Vodafone
(2016-04)
My role is to identify behaviors that can indicate fraud intent and implement measures to prevent and control financial losses.
- Professional Approach and behavior that alights commitment to and delivery of the brand essence of Vodafone UK
- Monitoring the customer base and related services to identify suspicious fraud (Examples of currently monitored fraud types: roaming fraud domestic fraud, AIT fraud First party fraud Etc.)
- Conduct a detail analysis of fraud risk cases to confirm or deny the intention of fraud
- Document all process at a key stoke level and create a knowledge repository to ensure proper knowledge dissemination across the team
- Respect he provisions of the internal regulations of the company and complies with the code of conduct
- Maintain high level of standards in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situations
- Identification of new possible fraud /money laundering behaviors and new method of fraud prevention or settlement
- Respect the procedures of the department in order to take the necessary decision to stop fraud activities
- Manage internal request and complains received by phone or email using specific tools
- Acts as support point for the team colleagues and is responsible for monitoring the activities in terms of quantity and quality of customer relations analysts
- Perform quality checks for the junior analysts and deliver feed backs on improvement area
Divisional Manager - Vakrangee Limited - Ahmedabad
(2015-06 - 2016-03)
- Assist the State Head in building strong relations with the bank/Government official
- Facilitate in selecting the suitable location for FI/ other projects
- Provide guidance and support to District and Block Executives
- Manage day-to-day operational aspects of projects and their scope
- Collect MIS reports from respective District/ Block Executives on daily basis
- Monitor smooth functioning of the kiosks/outlets
- Monitor certification of kiosks/outlets from respective Banks
- Report / escalate the issues (functional & technical) to State Head
- Identify different financial inclusive services (banking and ATM) in consultation with District/ Block Executives
- Identify the training needs of franchisee/ entrepreneur through respective District/ Block Executives
- Plan and coordinate training of District/ Block Executives/ franchisee/ entrepreneur
Assistant Manager in Operations Department - Flourish Pure Foods Pvt Ltd.
(2014-10 - 2015-05)
- Trade Relationship
- Sales & cash flow
- Order Processing & Execution
- Trade Development / Trade Partners Agreement & Documentation
- Party wise billing & Stock Maintain with Audit Implementation
- Effective Implementation of Schemes in all Cities as per catchment
- Acute Sense of Judgment, tact and diplomacy for Trade Relation
- Function in accordance with the SOP's of department & organization
Deputy Branch Manager (Retail Branch Banking) - ICICI BANK
(2013-02 - 2014-09)
- Branch Merchandising
- Supervise & monitor personal Banker Desks and contract Sales Staff
- Authorize personal Banker transaction
- Branch administration
- Customer service to ensure walk in customer issues
- Generate business, cross sell and monitor cross sales of personal banker
- Enhancing the value of existing accounts
- Retention of existing Portfolio
- Corporate salaries processing
- Cost management and staff Productivity
- Responsible for cash and customer transaction at the teller counters
- Supervising all non-cash transactions like DD/MC, fund transfer etc.
- Penetration of saving Accounts on non liability customers
- Ensure quality customer service is delivered
- Generate leads for Third Party products to the customer
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
- Reconciliation and maintenance of suspense account register as per the required format
- Branch operations and audit compliance
Assistant Manager - HDFC BANK
(2009-08 - 2012-11)
- To be the first point contact with the customer in the branch
- Provide customer service and product information
- Balance Enquiries for walk-in customers& balance confirmation certificates
- Obtain referrals from walk-in customers for Current account &Saving account and Demat
- Cross sell of all products, services and direct banking channels to walk-in customers to deepen relationships
- Account Opening – Current account & Saving account/FD
- Collection of Foreign Currency Cheques
- Report Generation & filing
- Retention and enhancement of the value of existing accounts of current account & saving account customers
Development Officer - Times of India
(2008-03 - 2009-07)
I had to make calls to different categories of clients and make a database in the new developed area and make them invest in our publication Ahmedabad Mirror – Times of India. I had to also increase the revenue of my existing Customers of Times of India which are assigned to me to handle.
Sales Officer - India Today
(2005-07 - 2006-07)
- To do space selling in different categories of clients
- Make art works and sell prime positions
- To fulfill the targets with connection responsibilities
