Gaurav Joshi

Experienced sales, business development, hospitality, and operations professional with a strong background in customer engagement, team handling, revenue growth, relationship management, and operational excellence. Experienced in identifying prospects, understanding customer needs, presenting solutions, following up with leads, and supporting business growth. Strong communication, negotiation, problem-solving, and leadership skills.

Business Development Associate (BDA) at House of Edutech (2026-04 – 2026-08)

• Handled lead generation, prospect engagement, qualification, and follow-up to drive customer acquisition and business growth.
• Connected with prospective learners/customers to understand career and learning requirements and recommend relevant program solutions.
• Conducted consultative sales conversations, explained program value and outcomes, and addressed customer questions and objections.
• Managed leads through the sales funnel, maintained consistent follow-ups, and worked toward monthly conversion and enrollment targets.
• Built and maintained strong customer relationships through timely communication, active listening, and personalized guidance.
• Coordinated with internal teams to ensure smooth onboarding and a positive customer experience from initial interaction through enrollment.
• Maintained lead and sales activity records and monitored prospects to improve follow-up discipline and conversion opportunities.
• Used persuasive communication and solution-oriented selling to move qualified prospects toward enrollment decisions.

Restaurant Manager at Foodiversal Studios (2024-08 – 2025-10)

• Managed operations for a 36-brand multi-brand cloud kitchen.
• Improved menu performance, reduced wastage, and optimized delivery times.
• Led teams of chefs, kitchen staff, and delivery executives.
• Ensured compliance with FSSAI and safety standards.
• Oversaw inventory, procurement, finances, and customer feedback management.

Restaurant Captain at Crabs and Curries (2024-05 – 2024-07)

• Delivered exceptional customer service and managed a team of over 10 waiters.
• Coordinated kitchen and dining floor for smooth service delivery.

Restaurant Manager at Buddha Bites (2021-06 – 2024-04)

• Supervised all restaurant operations and led 30+ staff members.
• Increased sales and controlled inventory to maximize profitability.

Restaurant Manager at Juno's Pizza (2017-04 – 2021-05)

• Directed operations, exceeded sales targets, and innovated menu offerings.
• Implemented cost-saving and inventory optimization measures.

Restaurant Captain at Honest (2011-08 – 2017-03)

Waiter at Mahroos (2007-01 – 2011-07)

High School – Bhawanipore Gujarati Educational Society (2002 – 2004)