Senior Application Support - ARCON Techsolutions - Andheri, Mumbai
(2023-03)
- Manage day-to-day operations, including assigning tasks, scheduling work, and ensuring deadlines are met.
- Provide guidance and support to team members, fostering a positive and productive work environment.
- Facilitate clear communication within the team and with external stakeholders.
- Identify training needs for the team's professional development.
- Encourage creativity and innovation within the team.
- Build and maintain relationships with key internal and external stakeholders.
- Promote knowledge sharing among team members.
- Provide end-user support for software applications, including troubleshooting, resolving technical issues, and answering user queries.
- Performed various production, UAT upgrades, and DR drills
Application Support Engineer - ARCON Techsolutions - Andheri, Mumbai
(2021-02 - 2023-03)
- Diagnosing, and resolving software and end users' problems
- Integrating Windows servers, Linux servers, SQL Database, Oracle Database, Web Browsers
- Creating password policies and password vaulting Management, User authentication, Policy management
- Handling and monitoring clients HA servers and logs management
- Providing the logs as per the identified by incident team
- Providing various Reports of Arcos on daily, weekly and monthly basis to client
- Providing the Users review Report to vertical heads and take a necessary action
- Work with cross-functional teams
Executive - Technical Support - Antraweb Technologies - Andheri, Mumbai
(2020-03 - 2021-02)
- Tally ERP 9 & Tally Prime Software Support, Customization, Integration & Data Sync
- (Project - Hindustan petroleum, Mumbai)
Desktop engineer - SNA Info-tech Private Limited - Andheri, Mumbai
(2018-12 - 2019-08)
- Responsible for all the IT activities
