Gaurav Lagwal
INSURANCE AGENT
Talent
MohaliMember since July 16, 2026
Customer SupportProblem SolvingMultitaskingMS Excel (Pivot Tablets, Formulas, Dashboard)Strong attention to detail and accuracyGood communication and presentation skills
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Customer SupportProblem SolvingMultitaskingMS Excel (Pivot Tablets, Formulas, Dashboard)Strong attention to detail and accuracy
About
Dedicated and hardworking professional seeking an opportunity to utilize my communication and customer service skills in dynamic organization.
Experience
Customer Care Executive - CBSL - Mohali
(2021-11 - 2022-07)
- 9 months of experience in Swiggy chat process.
- To identify customer's questions and concern and provide resolution or responses.
- Acknowledge the customer query and empathize and give assurance to customer.
- Support the team in ensuring compliance with company procedures.
- Utilised CRM tools to track interactions, enhancing follow up efficiency.
- Consistently met and exceeded KPIs, driving overall team success.
Insurance Agent - Alorica Pvt India - Mohali
(2022-07 - 2025-12)
- Conduct follow ups with insurance carriers to verify payment status of insurance policies.
- Communicate with mortgage companies and insured clients to confirm active policy status and payment updates
- Review insurance portals to verify policy activity and identify reasons for policy cancellation or lapse.
- Served as Subject Matter Expertise and supported the team in ensuring compliance with company procedures and insurance regulations.
- Selected to serve as Acting Team Lead in the Manager's absence.
Education
Govt Polytechnic College (2019 - 2021)
Skills
INSURANCE AGENT
