Customer Care Executive - CBSL - Mohali
(2021-11 - 2022-07)
- 9 months of experience in Swiggy chat process.
- To identify customer's questions and concern and provide resolution or responses.
- Acknowledge the customer query and empathize and give assurance to customer.
- Support the team in ensuring compliance with company procedures.
- Utilised CRM tools to track interactions, enhancing follow up efficiency.
- Consistently met and exceeded KPIs, driving overall team success.
Insurance Agent - Alorica Pvt India - Mohali
(2022-07 - 2025-12)
- Conduct follow ups with insurance carriers to verify payment status of insurance policies.
- Communicate with mortgage companies and insured clients to confirm active policy status and payment updates
- Review insurance portals to verify policy activity and identify reasons for policy cancellation or lapse.
- Served as Subject Matter Expertise and supported the team in ensuring compliance with company procedures and insurance regulations.
- Selected to serve as Acting Team Lead in the Manager's absence.
