Gaurav Meghnani

Results-driven professional with 8+ years of experience in Australian mortgage operations, unsecured lending, broker support, banking operations and customer process management. Skilled in refinance and purchase mortgage processing, income verification, KYC compliance, fraud risk assessment and customer coordination. Experienced in handling secured and unsecured lending processes for Australian banking clients while ensuring operational accuracy and compliance standards.

Proven ability to manage escalations, support team operations and maintain high-quality service delivery in fast-paced environments. Currently seeking opportunities in Australian mortgage operations, banking operations, loan processing, operations specialist and remote/hybrid financial services roles.

Process Developer / Process Associate - Genpact India Pvt. Ltd.

(2018-01)

• Process Australian secured and unsecured lending applications for NAB clients
• Handle refinance and purchase mortgage applications with high accuracy and compliance
• Perform income verification, KYC checks and fraud risk assessments
• Support broker coordination and customer communication throughout loan processing lifecycle
• Lead workflow allocation and production reporting activities for CAT team members
• Conduct audits and manage escalations to maintain operational excellence
• Collaborate with internal stakeholders to ensure smooth turnaround and customer satisfaction
• Handle personal loan and credit card applications while mitigating operational and fraud risks
• Participate in client calls and support process improvement initiatives

Customer Support Executive - CarDekho.com

(2016-01 - 2018-12)

• Managed inbound and outbound customer interactions to improve customer experience
• Assisted customers with vehicle-related information and query resolution
• Handled complaint resolution and ensured timely customer support
• Supported sales and customer retention initiatives through effective communication

Bachelor of Commerce - B.Com - Rajasthan University, Commerce College (2012-01 - 2015-12)