Online Business Manager | Operations & Client Success Professional | 11+ Years Experience
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Results-driven Operations and Client Success professional with 11+ years of experience supporting US-based clients, managing teams of 30+ members, and delivering exceptional service outcomes. Skilled in project management, Advanced Excel & MIS reporting, stakeholder management, and process optimization. Comfortable working across US time zones and collaborating with international clients and leadership teams.
Healthcare Operations Leader - Medusind
(2021-07 - 2024-06)
Managed 30+ professionals supporting 13+ US clients, prepared MIS reports, coordinated projects, handled client escalations, and ensured service excellence.
(2021-01 - 2021-06)
Delivered onboarding and refresher training programs and identified process improvement opportunities.
Specialist Accounts Receivable - Level 2
(2019-04 - 2020-12)
Managed client deliverables and developed analytical reports for leadership.
Previous Roles (Client Service Executive, Senior Client Service Executive, Senior AR Executive)
(2013-01 - 2019-03)
Progressed through Client Service Executive, Senior Client Service Executive, and Senior AR Executive positions.
Bachelor of Commerce - Commerce - Gujarat University
