Branch Manager - StudyIn - Amritsar, India
(2024-06 - 2026-01)
Responsible for branch management ensuring smooth operations, compliance, and attainment of enrollment and revenue targets
- Orchestrated end-to-end branch operations while ensuring strict adherence to company policies, university mandates, and visa regulations
- Spearheaded a high-performing team of education counselors and administrative personnel, providing targeted training and supervision to consistently achieve enrollment and revenue targets
- Executed student recruitment strategies through impactful counseling techniques, refined conversion tactics, and localized marketing initiatives to boost enrollment numbers
- Manage customer and ASP escalations, and expectations. Take ownership of a crisis from beginning to end while working with cross-functional teams to ensure appropriate resources are engaged to resolve the issue and deliver any followthrough actions
- Oversaw admissions and visa processing procedures, implementing meticulous quality control measures to uphold application standards and ensure high visa success rates
- Managed complex student cases and escalations, tailoring precise guidance to align with individual academic and career aspirations, providing specialized support and solutions
- Cultivated and strengthened strategic partnerships with international universities, colleges, and institutional representatives to expand global networks and drive collaborative programs
- Recognized as Branch Manager of the Month (2025) for outstanding performance and key contributions to overall company goals
Branch Manager - Indo European - Amritsar, India
(2023-11 - 2024-05)
Managed daily branch activities while concentrating on business growth
- Directed daily branch operations, aligning team performance with strategic organizational goals to drive efficiency and growth
- Oversaw team performance while ensuring compliance with company standards
- Focused on business development and student recruitment initiatives
- Enhanced operational efficiency and team performance
- Increased student enrollment rate demonstrating successful management and strategic problem solving
Branch Manager - ESS Global Pvt Ltd - Amritsar, India
(2023-03 - 2023-11)
Responsible for overseeing branch operations, managing staff, and driving business development to support organizational goals
- Managed daily branch activities, including customer service and staff management
- Focused on business development and student recruitment activities to meet organizational targets
- Ensured compliance with company policies and regulatory requirements in all branch operations
- Improved customer satisfaction through efficient service delivery
- Increased student enrollment through focused business development activities
Branch Manager - Canam Consultants Ltd - Amritsar, India
(2019-11 - 2023-02)
Responsible for the branch's overall operational success and strategic direction
- Directed branch operations focusing on visa and immigration services, ensuring compliance and customer satisfaction
- Managed a team providing consultation services and application assistance to clients
- Implemented strategies to improve process efficiencies and service delivery
- Monitored key performance indicators to achieve business targets
- Acquired Highest client enrollments and revenue for Canada PR, Spouse Open Work Permit, and Canada Tourist Visa (2020-2021)
- Pioneered USA study visa processes within the branch, expanding service offerings (2021-2022)
Regional Sales Manager - Educomp Solutions Ltd - Amritsar, India
(2008-07 - 2017-03)
Managed and expanded sales operations for educational technology products within the K-12 sector
- Directed regional sales operations for K-12 EdTech products, driving market expansion across school, parent, and institutional channels
- Formulated and executed regional sales strategies aligned with company objectives and market opportunities
- Oversaw, mentored, and motivated Area Managers, Sales Managers, and field sales team members
- Established robust relationships with school administrators, principals, teachers, and other education professionals
- Promoted institutional sales via partnerships, demonstrations, pilot programs, and annual contracts
- Tracked sales pipeline development, lead conversion rates, and closure performance throughout the region
- Teamed with marketing on regional campaigns, school events, workshops, and parent engagement initiatives
- Evaluated market trends, competitive activities, and customer feedback to refine sales strategies
- Ensured comprehensive onboarding, coaching, and performance evaluation of the sales force
- Prepared regional sales forecasts, management information system (MIS) reports, and performance reviews
- Monitored adherence to pricing standards, discounting practices, and compliance guidelines
- Achieved Highest Sales Advance Collection in Year 2015-2016
- Achieved the highest volume of EdTech product sales during tenure, driving a 30% increase in regional revenue
Business Development Manager - Air Hostess Academy, AHA-Air Hostess Academy' Pvt Ltd - Amritsar, India
(2007-07 - 2008-06)
Managed business development and marketing initiatives focused on enhancing brand visibility and recruiting students for courses
- Executed road shows and special events to enhance brand presence and awareness
- Enhanced brand visibility by conducting education seminars and presentations in schools and colleges, showcasing career opportunities in aviation and hospitality
- Counselled prospective students, effectively enrolling them in company-led courses
- Increased Brand awareness and student enrollment YOY
