Gaurav Shah

Results-oriented Business Development & Sales Leader with 16+ years of experience driving revenue growth, regional expansion, strategic partnerships, and operational excellence across SaaS, Logistics, and Transportation industries. Proven success in managing multi-crore portfolios, leading high-performing regional teams, scaling businesses, and strengthening customer retention across highly competitive markets. Recognized for strong commercial acumen, stakeholder management, market expansion strategies, and the ability to deliver measurable business growth while building sustainable client relationships.

Associate Director – Regional Business at BITLA SOFTWARE PVT. LTD. (2024-09 – Present)

• Leading a 20+ member regional sales and operations team to drive KPI achievement and revenue growth.
• Managing and expanding a ₹15 Cr regional business portfolio through strategic account management.
• Achieved 23% YoY growth in upsell revenue through customer engagement initiatives.
• Increased BO network by 12% YoY through regional acquisition and retention strategies.
• Handling key client escalations and presenting business insights to senior leadership.
• Driving operational improvements to enhance sales productivity and customer satisfaction.

Partner at TRILOKI TRANSPORT COMPANY (2020-04 – 2024-08)

• Founded and scaled the transportation business from inception to ₹5 Cr annual turnover.
• Directed end-to-end logistics operations, vendor coordination, and profitability management.
• Built long-term partnerships through strong stakeholder engagement and relationship management.
• Implemented operational improvements to increase service efficiency and delivery standards.

Demand Manager at ZINKA LOGISTICS PVT. LTD. (BLACKBUCK) (2017-04 – 2020-03)

• Managed and expanded a ₹35 Cr business portfolio across Rajasthan.
• Led regional sales and operations teams to accelerate growth and improve market penetration.
• Successfully onboarded 200+ customers and 22 prepaid freight customers.
• Improved collections, recovery processes, and operational efficiency.
• Strengthened regional presence through strategic customer acquisition and retention.

Assistant Manager – Sales at DECKER LOGISTICS PVT. LTD. (2016-01 – 2017-02)

• Drove regional sales growth across Gujarat through customer acquisition initiatives.
• Managed customer coordination, collections, and operational activities.

Sales Manager at ENIGMATICS TALENT SERVICES PVT. LTD. (2015-01 – 2015-12)

• Supported business development initiatives and post-sales customer engagement.
• Coordinated with clients and internal teams for seamless service delivery.

Marketing & Operations Officer at CTA LOGISTICS LTD. (2010-12 – 2014-12)

• Expanded customer base through strategic sales and relationship-building initiatives.
• Managed the complete sales cycle from lead generation to customer servicing.

Assistant Manager – Operations at MASTER MARINE SERVICES PVT. LTD. (2009-02 – 2010-05)

• Managed port logistics operations including Yard, CFS, ICD, and customs coordination.
• Supervised a workforce of 200+ personnel while ensuring operational efficiency.

MBA in Marketing – Sardar Patel University, Gujarat (2006 – 2008)

Bachelor of Commerce – Gujarat University (2002 – 2005)