Gaurav Sharma

Testing and Quality Engineer with 3 years of experience driving excellence in creating, editing and implementing test instructions to improve quality and efficiency. Exceptional expertise across various test procedures for process improvement.

Quality Assurance Engineer - Sarvodaya Infotech Pvt Ltd. - Vaishali, Ghaziabad

(2023-04)

• Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Reviewed, evaluated, and identified requirements for testability.
• Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
• Tracked test reports and failures determined by root cause data trends.

Customer Executive – Technical Solutions - ExpressBuzz Pvt. Ltd.

(2020-07 - 2020-12)

• Handled technical customer queries and issue resolution
• Coordinated with internal teams to ensure timely problem resolution

Senior Digital Sales Specialist - Reliance Jio

(2015-10 - 2019-08)

B.Tech - Computer Science & Engineering - ACME College of Engineering (2014)

Class XII - Sanjay Memorial Public School, Ghaziabad (2010)

Class X - Sanjay Memorial Public School, Ghaziabad (2010)