Gaurav Singh

An enterprising professional with over 13 years of experience in Banking Operations, Sales & Business Development and in-depth understanding of consumer & commercial lending business in India.

Strategized Channel

Management & ensured achievement of the organizational revenue targets in budgeted parameters. Ramped up the client satisfaction score by 60% through regular clients interaction and ensuring that queries and escalations were addressed on time. Developed and appointed financially strong & reliable distributors/channel partners for deeper market penetration.

Promoted new and additional bank products of Kotak Mahindra Bank to new and existing customers thus increasing sales by 80%. Played an imperative role in successfully organizing industrial seminars with associations like IPAMA, NEA, IIA & NSIC in accordance with some banks like Corporation Bank, Punjab National Bank, Bank Of India in Delhi/NCR. Reduced client complaints along with nil RBI escalations in complete adherence to documentation, systems and processes.

Sucessfully completed the Religare, HDFC, Kotak Bank Policy Tests with excellent marks. Utilized extensive people management skills for providing leadership, training, direction and vision to a teams with 7 people, facilitating and enabling growth & business agility.

Business Development Manager – Business Client at Standard Chartered Bank (2023-08 – Present)

• Setting & achieving branch sales targets in Business Loan products (unsecured loan) and disbursing the same.
• Supervising all transaction processes and delivery of services; providing services to existing customers and managing all aspects of customer relationships.
• Regularly visiting and managing DSA channel for lead generation as well as providing case updates to them timely.
• Providing training to the new executives on a regular basis as per company's norms to enhance their productivity.
• Developing Intra-departmental coordination within organisation for smooth processing of cases.
• Successfully tackling the case mitigation through regular adherence to updated policies.
• Meeting monthly and annually targets of the branch.
• Processing the files in appropriate category by thoroughly studying and analyzing every business loan case.
• Complying to organization's policies in terms of Discipline, Anti-Fraud Activities, Code of Conduct and so on.
• Speerheading every case within the Turn Around Time.
• Solely promoted bank's products to all major DSAs' and giving constant increasing performance month on month.

Sr. Sales Manager-SME Loans at Kotak Mahindra Bank Limited (2019-09 – 2021-11)

Sales Manager – Business Loans Prime Lending at HDFC Bank Limited (2015-10 – 2019-08)

Relationship Manager – SME & Mortgage at Religare Finvest Limited (2015-01 – 2015-10)

Cluster Development Manager (SME Ratings) at Crisil Limited (2012-07 – 2014-12)

Sales Executive (Corporate Sales B2B) at Flowtech Industrial Company (2005-07 – 2007-06)

PGDM in Marketing & HR – Institute of Management Studies (Affiliated to AICTE) (2010 – 2012)

BBA in Marketing – International Institute for Special Education (Affiliated to Dr. Bhim Rao Ambedkar University) (2007 – 2010)