Gaurav Singh

Results-driven Operations and Facilities Management professional with 2.5+ years of progressive experience in retail mall operations, food service management, and comprehensive facility oversight. Proven expertise in team coordination, inventory management, customer service excellence, and daily operational efficiency. Skilled in managing diverse responsibilities including housekeeping supervision, security coordination, vendor management, and store operations.

Strong track record of maintaining operational excellence in fast-paced, multi-vendor retail environments. Seeking challenging opportunities to leverage operational expertise, leadership capabilities, and customer-focused problem-solving skills to drive organizational success.

Operations & Facilities Manager at P&M Mall, Muzaffarpur (2023-01 – Present)

• Managed comprehensive day-to-day operational activities across multi-vendor retail mall environment with 20,000+ daily visitors
• Supervised housekeeping and sanitation teams, maintaining highest cleanliness standards across 50,000+ sq. ft. premises
• Coordinated with security and bouncer staff to ensure facility safety, visitor protection, and incident-free operations
• Managed diverse vendor operations including food court, KFC outlet, tattoo counter, and retail stores; ensured vendor compliance and smooth coordination
• Resolved customer complaints and issues professionally with 98%+ satisfaction rate, maintaining premium service quality standards
• Oversaw store sales operations, point-of-sale (POS) billing systems, and transaction accuracy; ensured zero billing discrepancies
• Created and maintained attendance records, staff scheduling, and shift management using MS Excel; improved scheduling efficiency by 25%
• Conducted daily facility inspections, identified maintenance needs, and submitted comprehensive reports to senior management
• Organized and coordinated promotional events, seasonal sales drives, festive campaigns, and customer engagement activities
• Facilitated seamless communication between management and vendors; ensured compliance with operational policies and procedures
• Implemented safety protocols and emergency procedures; maintained zero critical incidents during tenure
• Maintained 95%+ mall operational efficiency with continuous smooth day-to-day functioning
• Achieved 98%+ customer satisfaction through improved complaint resolution and service delivery procedures
• Successfully managed 8+ concurrent vendor outlets simultaneously with zero operational disruptions
• Reduced operational inefficiencies by 20% through better scheduling and resource management systems
• Improved staff coordination and attendance through implementation of advanced tracking systems

Food Court Manager at Retail Food Court, Muzaffarpur (2022-06 – 2022-12)

• Managed complete food court operations including food ordering, inventory management, and customer service delivery
• Operated point-of-sale (POS) systems and billing software; processed transactions with precision and accuracy
• Handled customer interactions, took orders, managed special requests, and resolved complaints professionally
• Coordinated with food suppliers, maintained inventory records, and managed stock levels efficiently
• Ensured food quality, hygiene standards, and timely service delivery during peak and off-peak hours
• Trained and supervised food court staff on service protocols, food safety, and customer interaction standards
• Managed cash handling and daily reconciliation with 100% accuracy
• Achieved 98%+ billing accuracy with zero discrepancies across all transactions
• Maintained excellent customer feedback and positive reviews through consistent service quality
• Efficiently managed peak-hour service operations with minimal wait times
• Maintained food safety and hygiene compliance standards; passed all health inspections
• Improved food court operational efficiency by 15% through better workflow management

MBA in operation management

Bachelor of Arts (B.A.) in History Honours – Patliputra University, Patna

12th Standard (Higher Secondary) – Bihar State Board of Education (BSEB)

10th Standard (Secondary) – Central Board of Secondary Education (CBSE)