Worked as an SR .Executive-Health claims at Future Generali India Insurance, Pune (21st April 2017 to 14th Dec
2022.)
Responsibilities
- Using good judgement and initiative, developing resolutions to complaints by telephone, mail and chat.
- Following correct escalation procedures to Line Management and/or Customer Relations.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct requests and unresolved issues to the designated resource.
- Record details of inquiries, comments, complaints, and actions taken.
- Communicate and co-ordinate with internal department.
- Claim Processing.
- Claim Registration.
- Responsible for responding emails received from branches, retail / group policy holders, internal team for enquiries related to policy benefits, claim process, payment, settlement, buffer utilization etc .
