Cluster Operations Manager-South - Bodycraft Clinic - Bangalore
(2025-06)
- Tracking of the daily dashboard
- Reviewing PI & CI Index on monthly basis and sharing TNA with POC and new hiring to HR
- Weekly Roster Mapping on basis of business requirement and initiating hygiene check on Idearise Portal
- Issue Management overview and daily connects with cross functional team to ensure compliance and people centricity
- Dry run of new outlets -comprehensive monitoring of opening checklist
- Provision of all marketing collaterals
- Patient Journey Implementation and related compliance monitoring
- Provision of all SOP's and operating protocols
- Synchronizing with Procurement Team with regards to operations related collaterals
- Handling machine movements and Stock Requisition
- Addressing issues like Housekeeping, Infra,payments and petty cash
- Conducting clinic audit
- Revenue Assurance-Refund calculations after Taxation
- Clinic hygiene check
- Ensuring repairs on timely basis for any appliance breakdown
- Analysis of all Report shared by CRM team
- Weekly connect with the team and discussing Huddles
- Planning training calendar with cross functional POC team
- Conducting trainings for New Joinee-NHOP,Hospitality , Consultant Module,Operations Module
- Initiating Staff training and retention of Employees
- Reviewing CSAT scoring,Google Reviews and IM
Clinic Manager - Bodycraft Clinic - Bangalore
(2024-05 - 2025-06)
- Responsible for Revenue Generation and profit earning
- Suggesting treatment related to hair loss,skin issue and body contouring
- Handling queries of complaints if any
- Arranging stock to run a smooth business operations
- Maintaining day to day clinical operations
Sales and Operations Manager - Isaac Luxe - Bangalore
(2022-12 - 2024-04)
ISAAC Luxe (International Skin & Anti-Aging Centre) is an aesthetics chain of clinics, founded by Celebrity Cosmetic Dermatologist, Dr Geetika Mittal Gupta.
Branch Manager - Berkowits- Hair and Skin clinic
(2021-02 - 2022-12)
Leading Hair and Skin Clinic in India offering treatment for different hair loss problems and complete beauty solutions.
- Consultation to patients for Hair and Skin related problems
- Suggesting treatment to the patients on the basis of diagnosis
- Knowledge of Skin treatments like peels, pigmentation treatment removal of moles, warts & tags, facial PRP, Q-switch laser and CIT treatments
- Knowledge of Hair loss control and Hair growth treatments, hair growth laser treatment, mesotherapy and PRP
- Knowledge of Laser Hair Reduction treatment
- Knowledge of surgical transplant procedures and micro- pigmentation
- Knowledge of anti-ageing procedures and advanced skin treatments such as Botox, juvederm fillers, threads, vital fillers, micro botox and glutathione injections for whitening
- Follow up with the patients about their treatments and results
- Achieving overall targets on a monthly basis
- Handling query and complaints of clients if any
- Stock management
- Staff management - leaves, salary deduction, overtime and incentive division
- Maintaining machinery and day to-day operations of the clinic
Floor Manager - Lakme Salon (Lakme India)
(2020-08 - 2021-02)
One of India's leading beauty brand.
- Team Handling
- Arranging appointments and walk-ins for clients
- Handling query and complaints of clients if any
- Stock and inventory management
Team Leader International BPO (Lead Generation Sales) - Entirely Ventures Pvt. Ltd.
(2020-02 - 2020-08)
One of the leading B2B & B2C outbound telemarketing company.
Assistant Branch Manager - Berkowits- Hair and Skin clinic
(2017-08 - 2020-02)
Leading Hair and Skin Clinic in India offering treatment for different hair loss problems and complete beauty solutions.
Center Head - Richfeel Trichology Centre
(2014-06 - 2017-08)
One of the leading businesses in the Hair Implant. Also known for Wig Dealers, Hair Transplant, Trichologist, Hair Transplant, Hair Loss Treatment, Men Wig Dealers, Cosmetologist and much more.
- Consultation to patients for Hair and Scalp related problems
- Suggesting treatment to the patients on the basis of diagnosis
- Knowledge of Hair loss control and Hair growth treatments, hair growth laser treatment, mesotherapy and PRP
- Knowledge of surgical transplant procedures and micro- pigmentation
- Follow up with the patients about their treatments and results
- Achieving overall targets on a monthly basis
- Handling query and complaints of clients if any
- Stock management
- Staff management - leaves, salary deduction, overtime and incentive division
- Maintaining machinery and day to-day operations of the clinic
