Senior Operations Manager
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Heading Operations for BFSI domain end to end, Agile Champion, Green Belt certifie.
Seasoned BFSI operations leader with 16 years of experience at Tata Consultancy Services (TCS), driving large-scale banking and financial services operations for global clients. Proven expertise in end-to-end service delivery, operational governance, process transformation, and regulatory compliance. Strong track record in managing multi-location teams, improving SLA/KPI performance, optimizing costs, and ensuring operational resilience.
Adept at stakeholder management, risk mitigation, audit readiness, and continuous improvement through Lean and automation-led initiatives. Recognized for building high-performing teams and aligning operations with strategic business objectives.
PHDM in Finance & Accounting
